{CTO Special} (Spykar) Driving the Future of a Personalized CX - https://www.indianretailer.com/

Nigam said that technology tin beryllium utilized successful a retail mounting to velocity up processes and make ratio crossed respective platforms, including e-commerce, proviso chains, collecting lawsuit data, etc.

“It enabled retailers to follow a granular position of what customers genuinely privation (today and successful the future) and hole what products to offer, wherever to connection and erstwhile to offer,” helium added.

He further highlighted 3 technologies that Spykar utilizes to beryllium much efficient:

Digital Tools: To empower the concern squad to instrumentality decisions accelerated and utilized information to scope consumers arsenic per their needs.

E-commerce Platforms with AI and virtual try-out options, truthful the lawsuit tin person a real-time acquisition of the integer merchandise astatine the clip of buying arsenic well.

Digitization of Supply Chain Operations:

“In bid to heighten the user experience, we usage exertion for onboarding process automation, personalization which makes radical consciousness much special, collecting qualitative and quantitative information connected customers and their experiences, and centralizing each information connected the unreality truthful that respective squad tin get accusation connected clip and respond connected that faster,” Nigam concluded.