$350 Georgia cash assistance cards | Answers to common issues - 11Alive.com WXIA

ATLANTA — Gov. Brian Kemp decided to spend up to $1.2 cardinal connected payments of $350 apiece to poorer Georgians backmost successful August, but since then, 11Alive has received thousands of comments astir issues radical are having with getting their wealth from the state.

We dug into the issues and got responses from the Georgia Department of Human Services. 

The authorities said the ongoing issues with radical enrolled successful definite societal payment programs has been resolved, but we recovered retired that's not the lawsuit for galore radical who are relying connected the wealth to marque ends meet.

All Wade Bell wants is simply a caller salad, but helium has an astir bare fridge instead. One interest is Bell whitethorn request country connected his hep and has applied for disability.

“It's been benignant of taxing connected maine emotionally due to the fact that it's similar a batch of things coming each astatine once," Bell said. “It's benignant of unsmooth due to the fact that I'm astatine this constituent successful my life, I'm 34, and I’m successful request of a small spot of request of assistance."

He applied for nutrient stamps, which he's inactive waiting for, and past hoped to get the $350 currency assistance. He said determination was nary confirmation.

Then Bell tried calling DHS but said helium ne'er got a telephone back.

“I made about, I would say, 3 oregon 4 calls near messages each time," Bell said. "I would accidental possibly the 3rd clip they sent that substance message.”

Danielle Carr is besides waiting for her $350 outgo and checks her presumption connected the Georgia Gateway portal each day.

“It is conscionable bureaucracy. That's each it is," Danielle Carr said. “It's arsenic though it's that the presumption has stuck." 

Carr said she tried calling DHS, but is simply having nary luck.

“You can't get successful interaction with a quality being," Carr said. "They conscionable nonstop you backmost and forth, backmost and forth. It's been beauteous frustrating."

11Alive reached retired to DHS with immoderate of your communal questions and got answers.

DHS responded: 

“Plastic cards are being mailed retired to customers who person opted to person U.S. message lone communications. Customers who opted to person email lone oregon U.S. message lone communications should person received a virtual paper by email. Customers who cannot find the email should cheque their junk folders and deleted emails. If they inactive cannot find the email, they should telephone 1-833-907-0683.”

The 2nd contented is suspended cards. DHS responded:

“Due to suspicious enactment and retired of an abundance of caution, cards whitethorn beryllium temporarily suspended oregon locked. Customers tin unlock their cards by logging successful to the Cash Assistance Program portal oregon by calling our card-specific hotline.”

Another question we got from viewers is which stores the cards tin beryllium utilized at. 

"The virtual paper tin beryllium utilized online oregon successful store anyplace Mastercard debit cards are accepted successful the U.S. Some merchants’ in-store locations bash not let virtual paper payments, but cardholders whitethorn beryllium capable to Buy Online and Pick-up successful Store, according to their availability," DHS said. "The integrative paper tin beryllium utilized online oregon successful store anyplace Mastercard debit cards are accepted successful the U.S."

Bell patiently waits for his outgo knowing it'll instrumentality immoderate of the load disconnected his shoulders. 

“I did scope retired to you guys, 11Alive, and I got a effect backmost and that truly helped benignant of easiness immoderate of that knowing someone's retired determination listening," Bell said.