5 examples of VR's use in soft skills training - TechTarget

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Soft skills are progressively valued successful today's marketplace. Learn immoderate examples of VR brushed skills training, including helping to physique empathy skills.

Carolyn Heinze

Carolyn Heinze

Published: 30 Nov 2022

Soft skills are progressively gaining value successful the modern workplace, and virtual world tin assistance employees amended their brushed skills by placing them successful lifelike simulations wherever they signifier those skills.

As companies' upskilling needs grow, brushed skills grooming tin beryllium peculiarly challenging. Virtual world tin assistance adjacent this gap. VR headsets tin immerse employees successful a simulated environment, wherever avatars enactment retired challenging situations. The VR situation enables employees to signifier brushed skills learning successful a safe, life-like simulation. Simulation tin besides beryllium much cost-effective than risking a trainee losing an relationship oregon mishandling a situation.

Here are 5 brushed skills wherever companies are utilizing VR training.

1. Emotional quality training

Farmers Insurance is utilizing virtual technology to bid its claims adjusters connected identifying and assessing claims. But the simulations besides assistance novice adjusters larn affectional quality skills, specified arsenic progressive listening, empathy and keeping their chill erstwhile customers get angry. All of these provender into the umbrella brushed accomplishment of affectional intelligence.

The company's VR programme initially focused connected teaching employees however to behaviour security assessments connected damaged residential properties but present emphasizes improving their brushed skills during claims conversations successful which customers whitethorn beryllium overwhelmed oregon angry.

Headshot of Jessica DeCanio Jessica DeCanio

"Active listening [and] empathy skills are captious to being capable to present that affirmative lawsuit acquisition we're looking for," said Jessica DeCanio, caput of claims grooming astatine Farmers Insurance, an security supplier and fiscal services steadfast located successful Woodland Hills, Calif.

A peculiarly adjuvant facet of the VR grooming is that employees tin larn astatine their ain pace, DeCanio said.

2. Public speaking practice

Many radical indispensable present presentations for work, but improving nationalist speaking skills requires practice.

VR simulations tin supply an immersive nationalist speaking acquisition successful which speakers present their code successful beforehand of a ample crowd, a sparsely populated lecture room, oregon a much intimate bureau oregon league country setting. The VR headset gathers information during the practice, past grades the speaker's presumption and shares tips connected however they tin improve.

Some platforms tin integrate with the speaker's presumption materials, specified arsenic a slideshow oregon different visuals.

3. Leadership grooming development

VR tin besides assistance participants make their enactment skills.

Leaders and leaders-in-training tin enactment successful VR simulations of hard one-on-one discussions oregon radical interactions, specified arsenic meetings. Simulations see employees with varying degrees of enthusiasm, affectional quality and show levels, and the trainees indispensable respond to them successful the astir effectual mode possible.

For example, Walmart uses VR for its managers' diverseness and inclusion training. Managers conscionable with a subordinate who has made violative remarks and indispensable sermon wherefore the behaviour is simply a occupation and however the worker tin improve. Doing truthful improves managers' brushed skills, since they are practicing starring a hard conversation.

4. Employee accomplishment level testing

VR tin assistance supervisors measurement employees' accomplishment levels earlier giving them caller responsibilities.

For example, caller income employees astatine HPE Financial Services interact with a lawsuit simulation and managers measure their performance. The managers past delegate employees to antithetic levels of grooming based connected the employees' VR results. If a caller worker performed peculiarly good during the simulation, they whitethorn person support to skip a fewer levels of training.

5. Job campaigner brushed accomplishment evaluation

VR tin besides assistance hiring managers surface occupation candidates. During the interrogation process, a recruiter tin inquire occupation applicants to enactment successful VR simulations truthful the recruiter tin evaluate the candidates' brushed skills.

For example, if the campaigner is applying for a managerial position, the recruiter could inquire the campaigner to enactment successful a simulation that recreates a hard one-on-one speech with a nonstop report. The recruiter tin past determine if the campaigner is skilled capable to instrumentality connected the position.