1 year ago
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Magellan Jets/Joshua Hebert
Joshua Hébert has a unsocial experiential balance: In 2001, helium launched Jet International, truthful erstwhile Mr. Hébert founded Magellan Jets in 2008, helium was already an experienced manager successful the aviation business. But anterior to the aviation business, helium worked successful the fiscal services tract astatine Paine Webber successful New York.
With these 2 cognitive disciplines, and by his ain admission, Mr. Hébert continually learns, innovates, and cultivates divers ideas that bring strategical connections, the foundations of his nonrecreational enactment astatine Magellan Jets. In summation to serving clients astatine Magellan Jets, helium besides serves arsenic Chairman connected the Magellan Jets Board and Founding Chair of the Alumni Advisory Board for Raising a Reader Massachusetts. He is besides a subordinate of the Young Presidents’ Organization (YPO) and George Washington University’s Advisory Board for Transformative Leadership successful Disruptive Times, arsenic good arsenic the erstwhile Chairman of the Air Charter Safety Foundation (ACSF.)
This each means, simply, that the consciousness of philanthropy, of work to clients, is ne'er acold distant from Mr. Hébert. As helium is CEO, it is besides reflective of Magellan’s credo is putting its gross backmost into its radical — particularly the talented, and experienced aviation professionals who guarantee the Magellan lawsuit person seamless service, from usage of the state-of-the-art Flight Operations Center to exertion and supplier web improvements.
Recently, JustLuxe was successful speech with Mr. Hébert, arsenic helium discussed caller differentiators and innovative strategies for Magellan Jets.
Gulfstream 450 Interior
JustLuxe: What benignant of maturation person you seen successful the past fewer years, successful presumption of adding craft and adding clients?
Mr. Hébert: We person had a important twelvemonth and with our customers, we person grown 30% a twelvemonth implicit the past decade. We person added Phenom 300’s -- efficient, tiny jets to ample jets -- Gulfstream -450’s. We person besides had, arsenic regards pitchy paper retention rates, a large 93%, with the cards ranging from 25 to 50 up to 1000-hours.
JustLuxe: Because of this reasoned and progressive growth, what differentiators person you created that person allowed customers adjacent much comfortableness and security?
Mr. Hébert: For 1 thing, we person built a caller backstage terminal for our Magellan Jets successful Bedford, Massachusetts. We person reasons for doing this – determination is lone 1 FBO adjacent the Boston Airport. We wanted our clients to person adjacent much bid and privateness than has often been received astatine airports oregon adjacent astatine different FBOs. Now, the Magellan lawsuit tin thrust from Boston to Bedford, Mass, -- astir 1/2 hr – spell from location to car to pitchy successful a minimal magnitude of time. No crowds, nary confusion, nary chaos. And this determination offers Magellan’s Jet Card Owners, Members, and On-Demand Charter guests a much compliant, easier option, adjacent 1 of the busiest backstage pitchy airports successful the country. This defines, ever further, Magellan’s committedness to clients’ bid of mind. Magellan besides plans to unfastened 1 further terminal successful a caller marketplace each year.
For another, we person a caller pitchy paper rank configuration, called the Explorer 100 Membership. Our earlier Explorer rank won Robb Report’s Best of The Best successful 2021. So, we decided to marque it a small different. The Explorer 100 allows a 48-hour call-out time, and 12-month complaint lock. But also, Explorer 100 offers this: astatine immoderate clip during the lawsuit membership, helium oregon she volition person quality to workout a refund clause if marketplace alteration makes them pivot their concern and frankincense reconsider their backstage aviation investment.
JustLuxe: How galore of your guests, successful general, are first-time flyers?
Mr. Hébert: Happily, galore are, and galore remain. Once you alert privately, it is hard to spell backmost to commercial. Other reasons, successful summation to the comfortableness and easiness of Magellan Jet access, is however the adjuvant Magellan Jet civilization moves into the backstage flying acquisition of our guests. We are ever disposable to reply questions, code concerns, and marque the clients arsenic comfy arsenic possible. And the clients person rewarded america with their trust, and loyalty. One effect was the maturation of Magellan Jet: the institution grew gross gross to a full of $120 cardinal past twelvemonth and is projected to turn to $140 cardinal successful 2023.
JustLuxe: Are you flying to caller destinations? Which ones are proving to beryllium the astir popular?
Mr. Hébert: We tin alert astir anyplace if determination are 5000-foot runways! But really, immoderate of the astir fashionable person go 4 play destinations. Park City, for example, utilized to beryllium a wintertime destination, but now, with Spring skiing, Summer and Autumn cycling and arts events, each with five-star nutrient and spas, it is simply a four-season destination.
Gulfstream 450 Flying
JustLuxe: Finally, what options of sustainability are being offered by Magellan, and however important is it?
Mr. Hébert: It is crucial. Through our concern with Terrapass, the person successful the c offsetting industry, each Magellan Jets guests—from Jet Card owners to rank holders to on-demand charter customers—can c offset their full backstage aviation portfolio and person been capable to bash truthful since 2019. We tin adjacent assistance clients offset question that was not arranged by Magellan. Terrapass was archetypal to put successful knowing emissions connected an aircraft-specific basis, making them the cleanable lucifer for Magellan. Since 2004, Terrapass projects person resulted successful the simplification of greenhouse gases successful the ambiance equivalent to billions of pounds of c dioxide.
JustLuxe: What is the astir indispensable takeaway you tin deliberation of arsenic regards Magellan Jets?
Mr. Hébert: A bully question. First, Magellan Jets is financially solvent, holds zero indebtedness truthful 100% of the client’s concern is utilized for the client’s work provision. We are profoundly customer-centric and that is defined by our civilization of Magellan professionals, who ne'er hide however to equilibrium backstage pitchy question with gratitude. Second, for our Magellan clients, we make a sensory acquisition of privacy, comfort, security, legacy, and worth. In each of these luxury dimensions, our nonrecreational Magellan household serves our backstage flying family. On each flight, we service each lawsuit a consciousness of comfort, underscored with kindness – the consistent, dependable Magellan Jets destination.
Magellan Jets New Terminal
The caller backstage terminal successful Bedford, Mass.
English (US)