AG announces investigation into Optimum cable after hundreds of complaints - FOX61 Hartford

HARTFORD, Conn — A flood of complaints astir mediocre work from their cablegram supplier has prompted an probe by the lawyer general's office.

Attorney General William Tong announced the probe Monday into Altice Optimum Cable nether the Connecticut Unfair Trade Practices Act. He said the astir 500 user complaints received by his bureau elaborate dilatory net speeds, hidden fees, and unacceptable method support.

Complaints to the Office of the Attorney General and the Department of Consumer Protection involved consumers who paid for either 300 Mbps oregon 400 Mbps cablegram net plans. However, utilizing location velocity tests, customers recovered they were not receiving the speeds they paid for. Consumers besides lodged complaints regarding work fees, method support, and lawsuit service. The Office of the Attorney General is besides investigating a $3.50 “Network Enhancement Fee” for net customers.

“Customers person a close to expect the work and net velocity they wage for. Our bureau has reviewed hundreds of complaints from Optimum cablegram net customers regarding dilatory speeds, hidden fees, and mediocre lawsuit support,” Tong successful a statement. "Our probe seeks broad records dating backmost to January 2017 to find precisely what Altice Optimum knew and what they were doing to present the net speeds and work they promised. If our probe finds that Optimum violated Connecticut law, we volition not hesitate to clasp them accountable.

Investigators are asking Altice Optimum to supply elaborate records of user complaints dating backmost to January 2017, records of however Altice Optimum marketed its net speeds, immoderate investigation oregon records regarding the velocity and prime of net they yet delivered, records showing Altice Optimum’s cognition of assorted factors impacting the velocity and prime of their net service, records showing however Altice Optimum invested gross from their “Network Enhancement Fee,” among different demands.

In August, authorities officials reached a colony with Frontier Communications for implicit $60 cardinal pursuing a reappraisal of implicit 1,400 user complaints of a akin nature. The wealth volition beryllium utilized to grow entree to high-speed net for Frontier customers successful economically distressed communities, extremity a hidden monthly $6.99 net surcharge, and unit important improvements successful Frontier’s selling and lawsuit service.

Altice Optimum provides cablegram service for Bridgeport, Darien, Easton, Fairfield, Greenwich, New Canaan, Milford, Orange, Norwalk, Stamford, Stratford, Westport, Weston, Wilton, and Woodbridge. It formerly operated nether the sanction Cablevision.

Doug Stewart is simply a integer contented shaper astatine FOX61 News. He tin beryllium reached at dstewart@fox61.com.

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