United Airlines connects millions of radical to the places and moments that substance most. The institution recognizes that its employees are the cardinal to making those connections happen. With iPhone and iPad, each of United’s 85,000 employees are afloat mobile and empowered to beryllium their astir effectual — making tasks simpler to complete, connection easier, and flying much enjoyable for customers. And United employees enactment successful the ideation and improvement of iPad and iPhone customized apps, demonstrating United’s content that inclusion propels innovation. This has enabled employees to travel up with caller solutions to amended question and enactment lawsuit work first.

At a glance

13MPassenger minutes
saved from delays

10+Years of continued
innovation with Apple
products and services

120KTotal Apple
devices deployed

We privation our employees to consciousness empowered, truthful we supply them with the champion mobile tools to bash their champion work. Apple is the golden modular of mobile devices, which is wherefore we put successful them.

Linda Jojo Executive VP & Chief Customer Officer,
United Airlines

Putting tasks on autopilot.
Custom apps marque flying more
businesslike for employees and passengers.

Flying

iPad helps
pilots cruise.

Flying

United pilots purpose to present best-in-class lawsuit experiences. With iPad, they person instant entree to their Electronic Flight Bag, a postulation of apps for retrieving accurate, up-to-date accusation successful the cockpit. With existent information disposable astatine a touch, pilots don’t person to trust connected insubstantial manuals. Reducing this value saves United 326,000 gallons of substance and 21,000 trees’ worthy of insubstantial each year. And the SkyPath app utilizes the accelerometer built into iPad to consciousness and representation turbulence conditions successful existent time, allowing pilots to program safer, much fuel-efficient formation routes.

Maintenance

Digital approval. Quicker takeoff.

Maintenance

United’s tech ops squad members person streamlined their full web of attraction operations with iPad and the United Tech customized app, transforming the mode they work. United has besides go the archetypal and lone rider hose to get Federal Aviation Administration support to digitize attraction merchandise documents utilizing the unafraid Touch ID diagnostic connected iPad, contributing to clip savings. This translation has resulted successful a astir 20 percent simplification successful tech ops delays connected speedy turns and a 30 percent simplification successful deferred attraction items.

Efficiency

On time.
At the gate.
All with iPhone.

Efficiency

To hole for departure, formation attendants and gross agents request to beryllium wholly successful sync. With iOS, employees are afloat mobile, and afloat connected done customized apps. The My Schedule customized app makes it easier for gross agents to person and judge formation assignments. And with the EasyChat customized app, formation attendants tin pass and negociate lawsuit work needs. With customized apps connected mobile devices, everyone tin enactment much efficiently to minimize delays.

Personalization

Like a concierge
in the clouds.

Personalization

United formation attendants strive to supply large lawsuit service. And with the My Flight customized app, they’re capable to connection personalized experiences for each traveler. Designed with spot maps, My Flight lets formation attendants presumption passengers’ names, loyalty status, and accessibility needs to connection personalized work — each astatine the interaction of a finger.

Only with Apple

Built-in Features

The built-in information features connected iPad, similar Touch ID, marque attraction releases instantaneous and secure. The built-in accelerometer connected iPad — utilized with the SkyPath app — lets United’s pilots summation real-time turbulence data. And cellular instrumentality connectivity allows agents to support moving to committee a plane, adjacent if there’s an airdrome powerfulness failure.

Custom
Apps

Apple developer tools and the information of Apple platforms helped United make customized apps that streamline operations, from booking to baggage claim. And worker input during the ideation signifier offers antithetic stakeholders the accidental to impact the improvement of customized apps, creating a much inclusive and innovative workforce.

Zero-Touch Deployment

With Apple Business Manager and VMware Workspace ONE, United tin easy configure, deploy, and negociate devices implicit the air. And with flexible deployment models, IT tin tailor setup to immoderate relation oregon concern request wrong a afloat mobile workforce. Because United’s customized apps for iPhone and iPad utilize Core Data and azygous sign-on betwixt apps, the institution is capable to link each employee’s workflow and supply entree to information — adjacent offline.

Results

Work made easier.
Travel made better.

With improved efficiencies, United has been capable to trim the fig of departure agents needed for each formation from 2 to one, without compromising lawsuit service.

The United Tech customized app eliminates technician reliance connected paper, reducing attraction clip by 8 minutes per formation and redeeming 1 cardinal pieces of insubstantial per month.

Digital support for attraction merchandise documents connected iPad has helped to forestall delays connected 4,386 flights and prevention 684,000 passengers annually from experiencing delays.

iPad is the astir indispensable portion of instrumentality we usage each day. It brings the full hose — formation crews, formation attendants, lawsuit service, attraction — together.

Mansur Zia Lead Line Technician,
United Airlines

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Customer

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restitution soars.