Australia sues Telstra for not informing customers of downgrade in internet speed - Yahoo! Voices

(Reuters) - Australian contention regulator connected Tuesday took the country's apical telecom steadfast Telstra Corp to tribunal for failing to pass immoderate customers astir downgrading the upload velocity of its broadband plan.

The Australian Competition & Consumer Commission (ACCC) initiated the suit successful the Federal Court, alleging it downgraded broadband upload velocity for astir 9,000 residential customers successful October and November 2020 without informing them oregon lowering its charges.

The regulator alleged that the affected customers had opted for Telstra's cheaper broadband offering, Belong, betwixt May 2017 and October 2020.

While astir 2,500 customers were remediated with a one-off A$90 recognition aft Telstra acknowledged the mistake successful early-2021, it is yet to pass much than 6,300 customers of the downgrade to their maximum upload speed, the ACCC alleged.

"In these circumstances, we are seeking a Court bid requiring Telstra to wage compensation to consumers who, we allege, did not get the work they signed up for," ACCC Commissioner Liza Carver said.

Telstra did not instantly respond to a Reuters petition for comment.

(Reporting by Sameer Manekar successful Bengaluru; Editing by Rashmi Aich and Uttaresh.V)