BBB Institute Partners with Amazon and Capital One to Fight Scams - WHNT News 19

BBB Scam Tracker App Saved Consumers $31.4 Million In 2021, According to BBB Institute

Arlington, VA (November 3, 2022) – The BBB Institute for Marketplace Trust (BBB Institute) is partnering with Amazon and Capital One to assistance radical larn astir scams, study them, and debar losing wealth and/or idiosyncratic accusation by enhancing the capabilities of the BBB Scam Tracker online reporting tool. The caller features marque it easier for consumers to place scams and study them portion arming partners with much robust information connected scammers to amended support consumers.

“BBB Scam Tracker was launched successful 2015 and its interaction has been significant,” said Melissa Lanning Trumpower, enforcement manager of BBB Institute, the Better Business Bureau’s acquisition foundation. “By our estimates, BBB Scam Tracker saved consumers $31.4 cardinal successful 2021 alone. Partnering with Amazon and Capital One enables america to grow the interaction of this platform.”

“Our concern with the Better Business Bureau and enactment of the enhanced Scam Tracker instrumentality highlights our absorption connected helping consumers and earning their trust,” said Sarah Strauss, Head of Customer Service and Strategy astatine Capital One. “Educating consumers connected however to amended support themselves from scams and what to bash if they deliberation they’ve been a scam unfortunate is important successful the combat against atrocious actors.”

“Amazon is committed to protecting our customers from scams and helping them support themselves,” said Kathy Sheehan, vice president and subordinate wide counsel astatine Amazon. “We’re grateful to enactment the enactment of user advocates similar the Better Business Bureau. Better information connected attempted scams—whether consumers study them straight to america oregon done tools similar Scam Tracker—will assistance place the atrocious actors down these fraudulent schemes and bring them to justice.”

The caller BBB Scam Tracker provides an improved lawsuit acquisition and enhanced information capabilities for partners to collaborate connected warring scams.

The BBB Scam Tracker makes it easier for consumers to study scams via mobile oregon desktop. It includes a caller guided questionnaire that makes it speedy and casual to study a scam. Consumers tin present reappraisal and edit their reports earlier submission, and past stock the study with friends and household via societal media oregon email. They besides person the enactment to person updates astir the perpetually evolving tactics that scammers use.

In addition, an upgraded hunt relation enables consumers to hunt scams successful the instrumentality by URL, email address, telephone fig and more. BBB Scam Tracker reports are besides accessible via broader online searches, expanding the scope of the level and adjuvant accusation to others who whitethorn beryllium searching for help.

Additional features see an API and system-generated study functionality that enables scam information sharing with fraud-fighting partners. Updated back-end exertion improves the velocity of the instrumentality and allows for aboriginal enhancements to beryllium made.

BBB Institute volition proceed to marque upgrades to Scam Tracker to conscionable the increasing needs of consumers who suffer wealth to scams, peculiarly the older demographic groups who are much susceptible to fraud.

Amazon and Capital One are some BBB Accredited Businesses. Amazon has been BBB Accredited since 1996. Capital One has been BBB Accredited since 1995. With their enactment of this project, Amazon and Capital One go members of the BBB Corporate Trust Council, a conjugation of prime companies that articulation with BBB Institute to physique a trustworthy marketplace by providing their expertise, resources, and backing support.      

Questions astir the task oregon however to get progressive should beryllium directed to the BBB Institute astatine Institute@IABBB.org.

ABOUT BBB AND BBB INSTITUTE:

For much than 100 years, the Better Business Bureau has been helping radical find businesses, brands, and charities they tin trust. In 2020, radical turned to BBB much than 220 cardinal times for BBB Business Profiles connected 6.2 cardinal businesses and Charity Reports connected 11,000 charities, each disposable for escaped astatine BBB.org.

The BBB Institute for Marketplace Trust (BBB Institute) is the BBB’s acquisition foundation, whose ngo is to amended and support consumers, beforehand champion practices for businesses, and lick analyzable marketplace problems. BBB Institute’s user acquisition programs, which see a wide array of resources connected fraud prevention and education, are delivered some digitally and successful idiosyncratic by Better Business Bureaus serving communities crossed North America. You tin find much accusation astir BBB Institute and its programs astatine BBBMarketplaceTrust.org.