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Travelers packed Baltimore-Washington International Thurgood Marshall Airport successful the days aft Christmas amid wide delays astatine Southwest Airlines.Video supra (Tuesday morning): Hundreds of flights canceled astatine BWI-Marshall, mostly SouthwestAccording to FlightAware, determination were much than 190 formation cancellations Monday astatine BWI-Marshall, a hub for Southwest.As of Tuesday morning, determination were arsenic galore arsenic 288 cancellations successful the past 24 hours astatine BWI-Marshall -- 55% of which were Southwest flights, according to FlightAware. The flight-tracking website showed respective canceled flights Tuesday were announced by Monday evening.| RELATED: Massive Southwest Airlines disruption leaves customers stranded, telephone centers swampedEarly Monday greeting and done the afternoon, radical waited successful enactment astatine the Southwest ticketing antagonistic for hours. Some travelers told 11 News they waited since 2:30 a.m. People were sleeping each implicit the airport."I near earlier the storm, which is fine, I didn't spot immoderate problems going backmost today, but obviously, I was wrong. (I) should've near yesterday," said David Engle, a traveler trying to get to Detroit.Travelers waiting for hours successful agelong lines to rebook their flights were frustrated."(I) got present astatine 7, 6:30 this greeting and sat present until 11 o'clock until they canceled it. And now, they can't get america retired of present until Wednesday," Engle said.Engle past said helium was readying an eight-hour thrust to get to his destination."My lad is coming to get maine and I'm getting a car successful Hagerstown and driving to Detroit. (I) can't adjacent find immoderate cars present to rent. Everybody other is astir apt doing the aforesaid thing," Engle said.Keela Boose recovered retired her Southwest formation to Norfolk, Virginia, was canceled, and present she's trying to marque it determination earlier an assignment connected Tuesday."I'm a small unnerved," Boose said. "No 1 could archer erstwhile I could get different flight. They told maine the adjacent clip I could get different formation is Dec. 29 ... I'm going to person to instrumentality a train."The enactment was overmuch thinner aboriginal Tuesday morning, but inactive longer than usual.Southwest Airlines told 11 News successful a connection that they're inactive dealing with residual delays from past week's wintertime storm: "We are inactive experiencing disruptions crossed our web arsenic a effect of Winter Storm Elliott's lingering effects connected the totality of our operation. While the upwind is present considerably much favorable, we proceed enactment to stabilize and amended our operation."We are re-accommodating arsenic galore customers arsenic possible, based connected disposable space, whose itineraries person been disrupted. Those whose flights person been canceled whitethorn petition a afloat refund oregon person a formation credit, which does not expire."Maria and Conor Kerrigan, of Dallas, were traveling to Chicago with a last-minute layover successful Baltimore. On apical of having their formation canceled, they said they waited successful enactment for hours to talk idiosyncratic from Southwest."We've been traveling since 3 p.m. yesterday due to the fact that our formation got delayed successful Dallas for 4 hours due to the fact that of the formation here, and it kept getting delayed and delayed until yet they canceled it," Maria Kerrigan said. "(It took) 4 hours conscionable to get to the summons antagonistic to beryllium told, 'There's thing we tin bash for you. Here's your refund,' which is fractional of what it's going to outgo for america to get backmost home, and that's not including the edifice and car that we mislaid successful Chicago."The Kerrigans said they missed the vacation with family."We've not lone been stranded successful a metropolis that we cognize thing about, don't person household members, but we missed our Christmas with our boys successful Chicago," Maria Kerrigan said.Video beneath (Monday morning): Some travelers support positivity amid agelong lines astatine BWI-MarshallBoose said she inactive feels similar much should person been done."I recognize determination are acts of God and determination are lingering effects of the storm; however, they knew the tempest was coming. I knew the tempest was coming. We got the forecast, truthful that means telephone successful each your other reserves and program for the worst," Boose said.Jennie Smith, of Baltimore, has been trying to alert to Fort Lauderdale, Florida, since Thursday."They canceled my formation aft being present for six hours. It was rebooked for Saturday, and I was present for different six hours earlier they canceled my flight. Then, they rebooked maine for Sunday, and they inactive canceled my flight," Smith said.On apical of that, Smith said she's acrophobic astir her luggage."They're like, 'We can't springiness you your bags due to the fact that your container is inactive going to spell to its destination,' which doesn't marque sense," Smith said.BWI-Marshall is asking that passengers cheque their formation presumption earlier they get to the airport. Video beneath (Monday morning): Traveler from Florida stuck portion en way to BostonSouthwest Airlines posted an updated connection connected its website:"With consecutive days of utmost wintertime upwind crossed our web down us, continuing challenges are impacting our customers and employees successful a important mode that is unacceptable."And our heartfelt apologies for this are conscionable beginning."We're moving with information astatine the forefront to urgently code wide-scale disruption by rebalancing the hose and repositioning crews and our fleet yet to champion service each who program to question with us."We were afloat staffed and prepared for the approaching vacation play erstwhile the terrible upwind swept crossed the continent, wherever Southwest is the largest bearer successful 23 of the apical 25 question markets successful the U.S. This forced regular changes to our formation docket astatine a measurement and magnitude that inactive has the tools our teams usage to retrieve the hose operating astatine capacity.Video beneath (Monday evening): Southwest travelers frustrated by canceled flights, agelong waits"This safety-first enactment is intentional, ongoing and indispensable to instrumentality to mean reliability, 1 that minimizes last-minute inconveniences. We expect further changes with an already reduced level of flights arsenic we attack the coming New Year vacation question period. And we're moving to scope to customers whose question plans volition alteration with circumstantial accusation and their disposable options."Our employees and crews scheduled to enactment this vacation play are showing up successful each azygous way. We are beyond grateful for that. Our shared extremity is to instrumentality attraction of each azygous lawsuit with the hospitality and bosom for which we're known."On the different broadside of this, we'll enactment to marque things close for those we've fto down, including our employees."With nary interest higher than eventual safety, the radical of Southwest stock a extremity to instrumentality attraction of each and each customer. We admit falling abbreviated and sincerely apologize."Information for Southwest customers with mislaid baggageLuggage piled up Tuesday greeting astatine the Southwest baggage country astatine BWI-Marshall, wherever determination were galore bags with pinkish tags that work "transfer." WBAL-TV 11 News saw a fewer radical trying to benignant done each the baggage to find their belongings.Southwest sent a connection Monday to 11 News, saying customers who person mislaid baggage tin find much accusation present oregon talk with a typical astatine the baggage work bureau successful an airport, though the hose acknowledged it is experiencing abnormally precocious telephone volumes."Our squad is utilizing its modular procedures for returning baggage during irregular operations. We volition marque each effort to reconnect customers with their baggage," a Southwest typical said successful an email.
LINTHICUM, Md. —
Travelers packed Baltimore-Washington International Thurgood Marshall Airport successful the days aft Christmas amid wide delays astatine Southwest Airlines.
Video supra (Tuesday morning): Hundreds of flights canceled astatine BWI-Marshall, mostly Southwest
According to FlightAware, determination were much than 190 formation cancellations Monday astatine BWI-Marshall, a hub for Southwest.
As of Tuesday morning, determination were arsenic galore arsenic 288 cancellations successful the past 24 hours astatine BWI-Marshall -- 55% of which were Southwest flights, according to FlightAware. The flight-tracking website showed respective canceled flights Tuesday were announced by Monday evening.
| RELATED: Massive Southwest Airlines disruption leaves customers stranded, telephone centers swamped
Early Monday greeting and done the afternoon, radical waited successful enactment astatine the Southwest ticketing antagonistic for hours. Some travelers told 11 News they waited since 2:30 a.m. People were sleeping each implicit the airport.
"I near earlier the storm, which is fine, I didn't spot immoderate problems going backmost today, but obviously, I was wrong. (I) should've near yesterday," said David Engle, a traveler trying to get to Detroit.
Travelers waiting for hours successful agelong lines to rebook their flights were frustrated.
"(I) got present astatine 7, 6:30 this greeting and sat present until 11 o'clock until they canceled it. And now, they can't get america retired of present until Wednesday," Engle said.
Engle past said helium was readying an eight-hour thrust to get to his destination.
"My lad is coming to get maine and I'm getting a car successful Hagerstown and driving to Detroit. (I) can't adjacent find immoderate cars present to rent. Everybody other is astir apt doing the aforesaid thing," Engle said.
Keela Boose recovered retired her Southwest formation to Norfolk, Virginia, was canceled, and present she's trying to marque it determination earlier an assignment connected Tuesday.
"I'm a small unnerved," Boose said. "No 1 could archer erstwhile I could get different flight. They told maine the adjacent clip I could get different formation is Dec. 29 ... I'm going to person to instrumentality a train."
The enactment was overmuch thinner aboriginal Tuesday morning, but inactive longer than usual.
This contented is imported from Twitter. You whitethorn beryllium capable to find the aforesaid contented successful different format, oregon you whitethorn beryllium capable to find much information, astatine their web site.
BWI 24 hours apart. The photograph connected the near is today. The photograph connected the close is the aforesaid spot astir the aforesaid clip yesterday. Noticeable quality successful assemblage size. Still, implicit 200 formation cancellations astatine BWI truthful acold this morning. Most are Southwest flights. @wbaltv11 pic.twitter.com/4Byt1KfQKE
— Breana Ross (@breanarossWBAL) December 27, 2022Southwest Airlines told 11 News successful a connection that they're inactive dealing with residual delays from past week's wintertime storm: "We are inactive experiencing disruptions crossed our web arsenic a effect of Winter Storm Elliott's lingering effects connected the totality of our operation. While the upwind is present considerably much favorable, we proceed enactment to stabilize and amended our operation.
"We are re-accommodating arsenic galore customers arsenic possible, based connected disposable space, whose itineraries person been disrupted. Those whose flights person been canceled whitethorn petition a afloat refund oregon person a formation credit, which does not expire."
This contented is imported from Twitter. You whitethorn beryllium capable to find the aforesaid contented successful different format, oregon you whitethorn beryllium capable to find much information, astatine their web site.
Big messiness astatine BWI this morning. Over 100 flights cancelled truthful acold this morning. People person been waiting successful enactment astatine the Southwest ticketing antagonistic for hours. Some radical archer maine they’ve waited since 2:30 this morning. People are sleeping each implicit the airport. @wbaltv11 pic.twitter.com/DPiIOdWwJG
— Breana Ross (@breanarossWBAL) December 26, 2022Maria and Conor Kerrigan, of Dallas, were traveling to Chicago with a last-minute layover successful Baltimore. On apical of having their formation canceled, they said they waited successful enactment for hours to talk idiosyncratic from Southwest.
"We've been traveling since 3 p.m. yesterday due to the fact that our formation got delayed successful Dallas for 4 hours due to the fact that of the formation here, and it kept getting delayed and delayed until yet they canceled it," Maria Kerrigan said. "(It took) 4 hours conscionable to get to the summons antagonistic to beryllium told, 'There's thing we tin bash for you. Here's your refund,' which is fractional of what it's going to outgo for america to get backmost home, and that's not including the edifice and car that we mislaid successful Chicago."
The Kerrigans said they missed the vacation with family.
"We've not lone been stranded successful a metropolis that we cognize thing about, don't person household members, but we missed our Christmas with our boys successful Chicago," Maria Kerrigan said.
Video beneath (Monday morning): Some travelers support positivity amid agelong lines astatine BWI-Marshall
Boose said she inactive feels similar much should person been done.
"I recognize determination are acts of God and determination are lingering effects of the storm; however, they knew the tempest was coming. I knew the tempest was coming. We got the forecast, truthful that means telephone successful each your other reserves and program for the worst," Boose said.
Jennie Smith, of Baltimore, has been trying to alert to Fort Lauderdale, Florida, since Thursday.
"They canceled my formation aft being present for six hours. It was rebooked for Saturday, and I was present for different six hours earlier they canceled my flight. Then, they rebooked maine for Sunday, and they inactive canceled my flight," Smith said.
On apical of that, Smith said she's acrophobic astir her luggage.
"They're like, 'We can't springiness you your bags due to the fact that your container is inactive going to spell to its destination,' which doesn't marque sense," Smith said.
BWI-Marshall is asking that passengers cheque their formation presumption earlier they get to the airport.
Video beneath (Monday morning): Traveler from Florida stuck portion en way to Boston
Southwest Airlines posted an updated connection connected its website:
"With consecutive days of utmost wintertime upwind crossed our web down us, continuing challenges are impacting our customers and employees successful a important mode that is unacceptable.
"And our heartfelt apologies for this are conscionable beginning.
"We're moving with information astatine the forefront to urgently code wide-scale disruption by rebalancing the hose and repositioning crews and our fleet yet to champion service each who program to question with us.
"We were afloat staffed and prepared for the approaching vacation play erstwhile the terrible upwind swept crossed the continent, wherever Southwest is the largest bearer successful 23 of the apical 25 question markets successful the U.S. This forced regular changes to our formation docket astatine a measurement and magnitude that inactive has the tools our teams usage to retrieve the hose operating astatine capacity.
Video beneath (Monday evening): Southwest travelers frustrated by canceled flights, agelong waits
"This safety-first enactment is intentional, ongoing and indispensable to instrumentality to mean reliability, 1 that minimizes last-minute inconveniences. We expect further changes with an already reduced level of flights arsenic we attack the coming New Year vacation question period. And we're moving to scope to customers whose question plans volition alteration with circumstantial accusation and their disposable options.
"Our employees and crews scheduled to enactment this vacation play are showing up successful each azygous way. We are beyond grateful for that. Our shared extremity is to instrumentality attraction of each azygous lawsuit with the hospitality and bosom for which we're known.
"On the different broadside of this, we'll enactment to marque things close for those we've fto down, including our employees.
"With nary interest higher than eventual safety, the radical of Southwest stock a extremity to instrumentality attraction of each and each customer. We admit falling abbreviated and sincerely apologize."
Information for Southwest customers with mislaid baggage
Luggage piled up Tuesday greeting astatine the Southwest baggage country astatine BWI-Marshall, wherever determination were galore bags with pinkish tags that work "transfer." WBAL-TV 11 News saw a fewer radical trying to benignant done each the baggage to find their belongings.
Southwest sent a connection Monday to 11 News, saying customers who person mislaid baggage tin find more accusation here oregon talk with a typical astatine the baggage work bureau successful an airport, though the hose acknowledged it is experiencing abnormally precocious telephone volumes.
"Our squad is utilizing its modular procedures for returning baggage during irregular operations. We volition marque each effort to reconnect customers with their baggage," a Southwest typical said successful an email.
This contented is imported from Twitter. You whitethorn beryllium capable to find the aforesaid contented successful different format, oregon you whitethorn beryllium capable to find much information, astatine their web site.
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