BWI-Marshall travelers upset over Southwest flight cancellations, delays finding luggage - WBAL TV Baltimore

1 year ago 52

Travel troubles continued Tuesday astatine Baltimore-Washington International Thurgood Marshall Airport amid wide cancellations astatine Southwest Airlines, leaving travelers stranded and stressed.According to FlightAware, determination were much than 190 formation cancellations Monday astatine BWI-Marshall, a hub for Southwest.Southwest has taken the brunt of the formation cancellations and delays. According to the Associated Press, Southwest canceled much than 70% of flights connected Monday and much than 60% connected Tuesday. Southwest besides warned that it would run conscionable implicit a 3rd of its accustomed docket to let crews to get backmost to wherever they request to be.On Monday, agelong lines clogged the Southwest ticketing country successful the BWI-Marshall concourse. Conditions improved somewhat Tuesday, but travelers were inactive moving into issues."Just person patience, you'll get there," said Diane Bartolomeo, a Southwest customer.| RELATED: See however formation cancellations person near travelers crossed the US strandedEllen Noble, who is trying to get her 5-year-old lad to New Orleans to spot his begetter for the holidays, was notified astatine 3 a.m. of his formation cancellation."Harrisburg, (Pennsylvania), was going to tally him similar $2,500 to get him successful erstwhile we were looking astatine it past night. Newark, (New Jersey), was perfectly each sold out. It's craziness," Noble said.Tuesday night, Noble was inactive searching for a caller formation aft driving to Baltimore from bluish Pennsylvania."I'm benignant of going to spot my dad. So, it's truly hard to get to Louisiana," Hudson Noble said.Flight cancellations compounded by baggage delaysNot lone are flights canceled oregon delayed, travelers told 11 News they're present having issues getting their luggage."Coming to the airport, we thought we are going to spell to Arizona for our household vacation. (We) got present (and the formation was) canceled. Miami, Tampa? Canceled. We were present for 12 hours yesterday, nary baggage," said Matthew Boss-Baum, a traveler.| RELATED: Flight canceled? Experts stock immoderate proposal astir what to doSeveral Southwest customers told 11 News they waited successful enactment for hours to effort and get their bags aft their flights were canceled."Around 9 a.m., idiosyncratic came and said, 'Bags would arrive, and if you leave, past we are not responsible.' Then, idiosyncratic came astatine 2 a.m. and said that thing other is going to come," said Debasash Mallick, a traveler.That unsocial kept radical from leaving the airport, adjacent if they recovered different ways to get to their destination.| RELATED: Massive Southwest Airlines disruption leaves customers stranded, telephone centers swamped"I could thrust from present to Raleigh-Durham, (North Carolina), but I inactive don't person my luggage. So, I person to hold connected my luggage. I tried to assertion it arsenic lost. They said, 'It's not lost.' But I said, 'You can't find it, which is the explanation of being lost,'" said Robert Joiner, a traveler.Luggage piled up Tuesday greeting astatine the Southwest baggage country astatine BWI-Marshall, wherever determination were galore bags with pinkish tags that work "transfer." WBAL-TV 11 News saw a fewer radical trying to benignant done each the baggage to find their belongings.Southwest sent a connection Monday to 11 News, saying customers who person mislaid baggage tin find much accusation present oregon talk with a typical astatine the baggage work bureau successful an airport, though the hose acknowledged it is experiencing abnormally precocious telephone volumes."Our squad is utilizing its modular procedures for returning baggage during irregular operations. We volition marque each effort to reconnect customers with their baggage," a Southwest typical said successful an email.What's going connected with Southwest? Feds to travel upThe issues prompted the U.S. Department of Transportation to investigate. In a tweet, USDOT said it "is acrophobic by Southwest's unacceptable complaint of cancellations and delays and reports of deficiency of punctual lawsuit service. The section volition analyse whether cancellations were controllable and if Southwest is complying with its lawsuit work plan."| RELATED: DOT to probe Southwest cancellations that stranded flyersIn immoderate case, immoderate radical are upset due to the fact that they can't get their vacation clip back."The lone flights to anyplace successful the U.S. they tin get america is Jan. 1, and that's aft our interruption is over. So, we're conscionable going to get our bags and spell home," said Ally Boss-Baum, a traveler. "We were capable to get refunded astir of our stuff, and Southwest has fixed america vouchers and everything, but astatine this point, we conscionable request our bags. We person immoderate important belongings successful there."A Southwest typical told 11 News it is having issues connecting formation crews to aircraft.Some rental car companies tally retired of carsAmid galore formation cancellations and delays successful the days aft Christmas, immoderate travelers are deciding to instrumentality matters into their ain hands and thrust home.The lines astatine the BWI-Marshall rental car installation hardly moved each time Tuesday, 11 News observed. Some customers waited for hours for a conveyance -- and galore of the rental companies were sold out. Full communicative here.Others spent Tuesday connected the telephone for hours talking to Southwest and rental car agencies. Victor Metta, of Columbia, drove from South Carolina to get location aft his formation was canceled."We checked yesterday, everything was fine," Metta said. "I've had eight, 9 hours to calm down, but it's been truly frustrating, particularly erstwhile we deed rush-hour postulation coming location and we lone unrecorded 20 minutes distant from the airport. It's conscionable been a heck of a mess."BBB of Greater Maryland offers tips successful airy of the chaosThe Better Business Bureau of Greater Maryland wants travelers to cognize that erstwhile flights are canceled by the airline, the lawsuit is ever entitled to a afloat refund. Customers should support their receipts and records for expenses that effect from a importantly delayed oregon canceled flight. Those receipts mightiness beryllium needed aboriginal to retrieve expenses.And, rules are antithetic for flights that are canceled successful different country. Those volition beryllium affected by the laws of that nation. So, cheque with the country's proscription bureau portion traveling internationally.| RELATED: Better Business Bureau offers tips for delayed, canceled flightsVideo beneath (Monday morning): Traveler from Florida stuck portion en way to BostonVideo beneath (Monday morning): Some travelers support positivity amid agelong linesVideo beneath (Monday evening): Southwest travelers frustrated by canceled flights, agelong waits

LINTHICUM, Md. —

Travel troubles continued Tuesday astatine Baltimore-Washington International Thurgood Marshall Airport amid widespread cancellations astatine Southwest Airlines, leaving travelers stranded and stressed.

According to FlightAware, determination were much than 190 formation cancellations Monday astatine BWI-Marshall, a hub for Southwest.

Southwest has taken the brunt of the formation cancellations and delays. According to the Associated Press, Southwest canceled much than 70% of flights connected Monday and much than 60% connected Tuesday. Southwest besides warned that it would run conscionable implicit a 3rd of its accustomed docket to let crews to get backmost to wherever they request to be.

On Monday, long lines clogged the Southwest ticketing country successful the BWI-Marshall concourse. Conditions improved somewhat Tuesday, but travelers were inactive moving into issues.

"Just person patience, you'll get there," said Diane Bartolomeo, a Southwest customer.

Ellen Noble, who is trying to get her 5-year-old lad to New Orleans to spot his begetter for the holidays, was notified astatine 3 a.m. of his formation cancellation.

"Harrisburg, (Pennsylvania), was going to tally him similar $2,500 to get him successful erstwhile we were looking astatine it past night. Newark, (New Jersey), was perfectly each sold out. It's craziness," Noble said.

Tuesday night, Noble was inactive searching for a caller formation aft driving to Baltimore from bluish Pennsylvania.

"I'm benignant of going to spot my dad. So, it's truly hard to get to Louisiana," Hudson Noble said.

Flight cancellations compounded by baggage delays

Not lone are flights canceled oregon delayed, travelers told 11 News they're present having issues getting their luggage.

"Coming to the airport, we thought we are going to spell to Arizona for our household vacation. (We) got present (and the formation was) canceled. Miami, Tampa? Canceled. We were present for 12 hours yesterday, nary baggage," said Matthew Boss-Baum, a traveler.

Several Southwest customers told 11 News they waited successful enactment for hours to effort and get their bags aft their flights were canceled.

This contented is imported from Twitter. You whitethorn beryllium capable to find the aforesaid contented successful different format, oregon you whitethorn beryllium capable to find much information, astatine their web site.

On the heels of wide-scale disruptions, we're moving diligently to Safely retrieve our cognition & accommodate displaced Customers & Crews. We cognize this is unacceptable & sincerely apologize. If your question was impacted, research self-service options here: https://t.co/B6L8HR9Yqc pic.twitter.com/mLWndYMned

— Southwest Airlines (@SouthwestAir) December 28, 2022

"Around 9 a.m., idiosyncratic came and said, 'Bags would arrive, and if you leave, past we are not responsible.' Then, idiosyncratic came astatine 2 a.m. and said that thing other is going to come," said Debasash Mallick, a traveler.

That unsocial kept radical from leaving the airport, adjacent if they recovered different ways to get to their destination.

"I could thrust from present to Raleigh-Durham, (North Carolina), but I inactive don't person my luggage. So, I person to hold connected my luggage. I tried to assertion it arsenic lost. They said, 'It's not lost.' But I said, 'You can't find it, which is the explanation of being lost,'" said Robert Joiner, a traveler.

Luggage piled up Tuesday greeting astatine the Southwest baggage country astatine BWI-Marshall, wherever determination were galore bags with pinkish tags that work "transfer." WBAL-TV 11 News saw a fewer radical trying to benignant done each the baggage to find their belongings.

Southwest sent a connection Monday to 11 News, saying customers who person mislaid baggage tin find more accusation here oregon talk with a typical astatine the baggage work bureau successful an airport, though the hose acknowledged it is experiencing abnormally precocious telephone volumes.

"Our squad is utilizing its modular procedures for returning baggage during irregular operations. We volition marque each effort to reconnect customers with their baggage," a Southwest typical said successful an email.

What's going connected with Southwest? Feds to travel up

The issues prompted the U.S. Department of Transportation to investigate. In a tweet, USDOT said it "is acrophobic by Southwest's unacceptable complaint of cancellations and delays and reports of deficiency of punctual lawsuit service. The section volition analyse whether cancellations were controllable and if Southwest is complying with its customer work plan."

USDOT is acrophobic by Southwest’s unacceptable complaint of cancellations and delays & reports of deficiency of punctual lawsuit service. The Department volition analyse whether cancellations were controllable and if Southwest is complying with its lawsuit work plan.

— TransportationGov (@USDOT) December 27, 2022

In immoderate case, immoderate radical are upset due to the fact that they can't get their vacation clip back.

"The lone flights to anyplace successful the U.S. they tin get america is Jan. 1, and that's aft our interruption is over. So, we're conscionable going to get our bags and spell home," said Ally Boss-Baum, a traveler. "We were capable to get refunded astir of our stuff, and Southwest has fixed america vouchers and everything, but astatine this point, we conscionable request our bags. We person immoderate important belongings successful there."

A Southwest typical told 11 News it is having issues connecting formation crews to aircraft.

Some rental car companies tally retired of cars

Amid galore formation cancellations and delays successful the days aft Christmas, immoderate travelers are deciding to instrumentality matters into their ain hands and thrust home.

The lines astatine the BWI-Marshall rental car installation hardly moved each time Tuesday, 11 News observed. Some customers waited for hours for a conveyance -- and galore of the rental companies were sold out. Full communicative here.

Others spent Tuesday connected the telephone for hours talking to Southwest and rental car agencies. Victor Metta, of Columbia, drove from South Carolina to get location aft his formation was canceled.

"We checked yesterday, everything was fine," Metta said. "I've had eight, 9 hours to calm down, but it's been truly frustrating, particularly erstwhile we deed rush-hour postulation coming location and we lone unrecorded 20 minutes distant from the airport. It's conscionable been a heck of a mess."

BBB of Greater Maryland offers tips successful airy of the chaos

The Better Business Bureau of Greater Maryland wants travelers to cognize that erstwhile flights are canceled by the airline, the lawsuit is ever entitled to a afloat refund. Customers should support their receipts and records for expenses that effect from a importantly delayed oregon canceled flight. Those receipts mightiness beryllium needed aboriginal to retrieve expenses.

And, rules are antithetic for flights that are canceled successful different country. Those volition beryllium affected by the laws of that nation. So, cheque with the country's proscription bureau portion traveling internationally.

Video beneath (Monday morning): Traveler from Florida stuck portion en way to Boston

Video beneath (Monday morning): Some travelers support positivity amid agelong lines

Video beneath (Monday evening): Southwest travelers frustrated by canceled flights, agelong waits

Read Entire Article