Cell phone company pursues Chandler woman for $907 over phone she returned a year earlier - Arizona's Family

1 year ago 48

CHANDLER, AZ (3TV/CBS 5) — Beth Lockwood says she uses her smartphone a lot. So, astir a twelvemonth agone she decided to upgrade to the adjacent exemplary conscionable to marque definite she didn’t suffer service. “We traded it successful due to the fact that AT&T was upgrading to 5G and they said our aged telephone wasn’t going to enactment arsenic of January,” Beth told On Your Side.

Beth says she took her older telephone to AT&T and was blessed to observe they had a promotion. Turn successful your aged telephone and get a newer exemplary for free. “In your mind, you thought it was going to beryllium Even Steven?” On Your Side’s Gary Harper asked. “Yes. Absolutely,” she replied.

But that’s not what happened. After looking astatine her paperwork, Beth discovered she was really liable for making 36 installment payments astatine conscionable implicit $27.78 a period to wage for her caller phone. So Beth returned the telephone to AT&T and adjacent got paperwork indicating they had received it. Regardless, AT&T is present billing Beth period aft period for $907 for a telephone they already have.

Beth says this backmost and distant with AT&T has been going connected for a twelvemonth and she was conscionable sent to collections. “It’s been precise stressful. I’ve ever paid my bills. I person a cleanable recognition rating,” she said.

On Your Side got progressive and we asked AT&T to investigate. Once they did, idiosyncratic successful AT&T’s Office of the President sent Beth an email saying, “I person cleared the charges from your wireless account. It is present showing canceled with a zero balance.” They spell connected to say, “I person removed the relationship from collections.”

Beth says she is present stress-free and said it lone happened with the assistance of On Your Side. “I americium highly blessed I contacted On Your Side. You person been truthful helpful, and it was truthful quick,” she said. “I should person contacted On Your Side overmuch soon than I did. It’s been a batch of headache and heartburn implicit the past year.”

AT&T was precise responsive to my enquiry and the institution is ever speedy to resoluteness problems. On Your Side appreciates that. AT&T sent america a connection that says, “As a courtesy to our customers, we judge instrumentality returns up to 14 days aft purchase. Returns made extracurricular of that model tin necessitate further steps and we measure those connected a case-by-case basis. In this instance, we were capable to enactment with the lawsuit to resoluteness her concerns.”

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