Clay County, Fla., Consolidates Services to a Single Touchpoint - Government Technology

A caller mobile app launched successful Clay County, Fla., offers constituents an improved digital authorities experience.

The app, called Clay Connected, was launched astatine the extremity of November to supply residents with an businesslike mode to get information, petition services and study problems.

State and section authorities agencies successful the past decennary person begun turning to mobile applications arsenic a mode to connection a smoother lawsuit acquisition for integer services. An improved integer authorities experience, thing that has become much captious done the COVID-19 pandemic, tin beryllium a mode to build nationalist trust and make services much accessible.

According to the county’s Communications Director Laura Christmas, the app and its corresponding online platform were created to centralize processes of reporting issues, which antecedently differed by idiosyncratic department.

“We wanted to motorboat this app and the corresponding online level to springiness residents conscionable 1 much mode to beryllium capable to study issues, get accusation and fto america cognize of immoderate needs they mightiness person regarding our services,” Christmas stated.

It allows residents to instrumentality assorted actions, from reporting a pothole oregon different issues successful the region to making a petition for recycling bins.

Image displays screenshot from the Clay Connected app connected mobile device. Text displays "start request", and beneath it are tabs including notifications, region website, calendar of events, and online payments.

For residents who don’t person entree to Internet-enabled devices oregon high-speed Internet, the different avenues of reporting specified issues and getting accusation — similar section telephone numbers — are inactive available, but the app offers different method for those with Android oregon Apple devices to person convenient entree to their region government.

The region has a afloat scope of information postulation for the platform, nary of which includes idiosyncratic information, Christmas explained. This volition let the region to recognize however galore radical are utilizing the app, what they’re utilizing it for and immoderate improvements that mightiness request to beryllium made.

The region contracted services with a institution called GOGov to make the caller touchpoint, which saw its archetypal brushed motorboat successful August 2022. The brushed motorboat attack enabled the region to marque tweaks earlier integrating each departments connected the platform. The app is presently unrecorded for users, and the region expects each departments to beryllium integrated by the extremity of this year.

“I deliberation [our residents] similar having the accidental to bash this close connected their phones,” Christmas said. "The bulk of folks are utilizing their phones for everything, and truthful it’s conscionable 1 much mode that they tin utilize them to get things that they request done oregon study issues.”

The app volition beryllium updated arsenic deemed indispensable by the county, and GOGov volition enactment the region successful making those updates.