Internet issues proceed to beryllium a conflict for radical each across Southwest Florida. NBC2 is getting dozens of messages regular astir connectivity concerns regarding Comcast and CenturyLink.
Both companies accidental astatine this point, it’s much idiosyncratic neighborhoods and homes with issues similar a down ligament that’s causing delays. The timelines for each of these companies to get the internet fully restored are vastly different.
This accusation is from CenturyLink:
| Location | Internet Outages | Estimated Full Restoral* |
| Charlotte | 1,120 | By extremity of November |
| Collier | 1,040 | By extremity of November |
| DeSoto | 65 | By extremity of October |
| Lee – North of Caloosahatchee(Cape Coral, North Cape Coral, North Fort Myers, Pine Island) | 3,200 | By extremity of February |
| Lee – South of Caloosahatchee(Fort Myers, Bonita Springs, Iona, Estero) | 2,177 | By mid-December |
*Incremental restorations volition hap each week; this is the estimation for having each services restored
Jay Leis is 1 of their customers successful Cape Coral who cannot enactment due to the fact that of his net being down. He besides cannot taxable security claims oregon upload grounds of the harm to his house.
“As acold arsenic going onto immoderate benignant of website, it’s conscionable truly not feasibly possible. It’s similar being backmost successful 1994,” helium said. “For 21 days we’ve been retired of net service. It is very frustrating and I recognize they’ve had damages to the trunk instrumentality that feeds this area. I recognize that. What I don’t recognize is their deficiency of communication.”
“I anticipation they’re not automatically going to the worst-case script and past radical get it backmost successful a week oregon two,” Cape Coral councilman Tom Hayden said astir the CenturyLink timeline. “I would similar to spot again, a small much specificity with them connected what their plans are going to beryllium to reconstruct power.”
CenturyLink could not accommodate our petition for an interrogation but sent the pursuing email responses to our questions today.
What circumstantial areas whitethorn not person net until adjacent year? Are we talking lone astir the obstruction islands oregon parts of Cape Coral arsenic well?
- CenturyLink expects to reconstruct further location net services each week but, owed to the extended harm successful these areas, it could instrumentality immoderate clip before all services are restored.
Will customers person immoderate edifice of recognition for the clip they missed?
Customers tin interaction america astir work credits utilizing 1 of these methods below:
- CenturyLink customers: visit here.
- Quantum Fiber customers: visit here.
- CenturyLink customers: 800-201-4099
- Quantum Fiber customers: 833-250-6306
What tin they bash to expedite immoderate services?
Customers without work should study that truthful we person a summons for their repairs. This allows america to show the measurement of outages by country arsenic we enactment to reconstruct services.
- Customers who would similar to pass with a CenturyLink oregon Quantum Fiber typical to study an outage tin link with america astir efficaciously done chat by utilizing these links, which are accessible by mobile device:
o CenturyLink customers: sojourn here.
o Quantum Fiber customers: sojourn here.
- Customers tin besides telephone america utilizing these numbers:
o CenturyLink customers: 800-201-4099
o Quantum Fiber customers: 833-250-6306
We besides reached retired to Comcast who provides net services. Their timeline is arsenic follows:
“Even successful the areas wherever the full infrastructure of the assemblage was destroyed similar successful Fort Myers Beach, Sanibel Island, Captiva and successful Pine Island, we are estimating that services volition beryllium restored successful November and astatine the latest by mid-December. You tin find the restoration timeline attached here.
“We’re present astatine the constituent wherever for the immense bulk of what is left, the customers that request to beryllium restored, we’re dealing with a batch of idiosyncratic location issues, a batch of what we telephone driblet lines, these are the lines that benignant of link idiosyncratic homes for a network,” Mindy Kramer said. “We haven’t forgotten anybody, but we cognize there’s that remaining radical that inactive needs to get their work back,” the Comcast typical said for galore Southwest Florida communities, 90% of customers are restored and they’re alert of those who aren’t.
“You don’t request to hold connected the phone, you don’t request to spell to the store. We cognize that your work code does not person our Xfinity services backmost up and running. Our folks are perfectly moving connected it,” Kramer said.
“We cognize determination are inactive customers without work due to the fact that determination are inactive lines that request to beryllium repaired successful their vicinity oregon astatine their home. We are monitoring the web 24/7 and tin spot that their devices are not online. For those customers successful the predominantly restored areas who are inactive without service, present is what we are doing:
- Our crews are restoring the driblet lines that connects these homes to our network. To date, teams person replaced much than 14,000 drops
- Our web attraction teams are repairing damaged nodes located successful idiosyncratic neighborhoods
- In places similar Cape Haze, Fort Myers and Cape Coral, determination are inactive parts of our web that indispensable run connected generator owed to not having commercialized power. This tin origin work interruptions to already restored customers.
- Our tech ops teams are handling issues that are successful lawsuit homes, replacing damaged instrumentality similar modems and checking each of the connections that whitethorn person been damaged from the storm.”
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