Comcast releases estimated internet service restoration dates - NBC2 News

CAPE CORAL, Fla. – Tens of thousands of radical successful Southwest Florida are inactive waiting connected net work restoration aft Hurricane Ian tore done connected September 28th.

Comcast said it has implicit 1,700 technicians, web attraction and engineering specialists moving connected repairing tempest harm to some instrumentality and infrastructure.

For our customers successful our restoration areas, we perceive you and recognize your frustration. No substance the circumstances, our crews volition proceed to enactment until we person restored services for each impacted customer.

Currently, we person 13 work areas that are predominantly restored, which means that our web successful these locations is operational, and astir 90 percent of customers successful these areas present person services restored. It is important to enactment that successful these areas, our teams are inactive moving connected tiny pouch outages that mightiness interaction an idiosyncratic location oregon a vicinity street.

Restoration timelines are based connected the assessments of harm to our web and the information of our section works successful the impacted areas wherever we are presently moving to marque repairs.

Comcast net work restoration estimates by location:

Charlotte County – Estimated Return of Service
Cape Haze – 10/15
Don Pedro Island – 10/21
Port Charlotte – 10/15
Punta Gorda – 10/15

Collier County – Estimated Return of Service
Ave Maria – Predominantly Restored
Golden Gate – Predominantly Restored
Golden Gate Estates – Predominantly Restored
Immokalee – Predominantly Restored
Naples – Predominantly Restored
Barefoot Beach – 10/21
Everglades City – 11/16
Marco Island – 10/15
Old Naples/Port Royale – 10/21
Vanderbilt Beach – 10/21

DeSoto County – Estimated Return of Service
Arcadia – Predominantly Restored

Hendry County – Estimated Return of Service
LaBelle – Predominantly Restored

Highlands County – Estimated Return of Service
Sebring – Predominantly Restored

Lee County – Estimated Return of Service
Bonita Springs – Predominantly Restored
Lehigh Acres – Predominantly Restored
Alva – 10/11
Boca Grande – 10/22
Bonita Beach – 10/21
Cape Coral – 10/15
Captiva – 12/16
Central Fort Myers – 10/11
Fort Myers – 10/11
Fort Myers Beach – 11/15
Iona Lakes – 10/21
North Fort Myers – 10/15
Pine Island – 11/23
Punta Rassa – 10/21
Sanibel – 12/16

CenturyLink said 19,000 customers successful Southwest Florida are offline. CenturyLink said they are moving to person services restored successful definite areas by the extremity of the week but were not specific.

The institution released this statement:

We anticipation to person much services operational by the extremity of the week.

Lumen/CenturyLink is offering Emergency Call Forwarding escaped of complaint for 90 days to residential and tiny concern customers successful southwest Florida impacted by Hurricane Ian. The work allows customers who person been displaced from their location oregon concern owed to the hurricane to person their location oregon concern telephone calls connected an alternate number. CenturyLink is besides waiving precocious fees, abrogation work fees and disconnect fees for impacted customers. To acceptable up these services, customers tin telephone 800-244-1111. We are besides evaluating our wide retired of work recognition process and volition person much connected that later.