HARTFORD, Conn. (WTNH) — More than 500 complaints has triggered a authorities probe into Optimum’s practices, Connecticut Attorney General William Tong announced Monday.
The probe falls nether the Connecticut Unfair Trade Practices into Altice Optimum lawsuit complaints that the institution has dilatory net speeds, hidden fees and “unacceptable” method support, according to Tong.
The probe volition look into records dating backmost to January 2017. Customers, Tong said, paid for 300 Mbps oregon 400 Mbps cablegram net plans and noticed they weren’t receiving the velocity they paid for. The institution besides had a $3.50 “network enhancement fee.”
If his bureau finds that the institution violated the law, “we volition not hesitate to clasp them accountable,” Tong said successful the written announcement.
“Customers merit the services they wage for, and these allegations bespeak that Altice Optimum has failed to present connected its connection for fractional a decade,” Sen. Norm Needleman (D-Essex), co-chair of the vigor and exertion committee, said successful the written announcement. “As the net has go a captious portion of mundane life, households relying connected these services for employment, acquisition and amusement tin acquisition important harm if they deficiency reliable net service. If Altice Optimum contributed to that harm, they should look the consequences.”
News 8 has reached retired to Optimum for a statement.
Ton’s bureau sent Optimum a petition for elaborate user complaints records. The probe volition look into however the institution marketed net speeds and if they knew astir issues. It besides wants to cognize however the institution utilized the “network enhancement fee.”
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