Dynamics 365 Remote Assist

Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and lick problems with distant collaborators utilizing Microsoft Teams oregon Dynamics 365 Remote Assist, reducing question clip and cost.

Technicians and distant collaborators tin adhd mixed world annotations to supply instructions successful context. Technicians tin also capture and visualize images and videos of their organization’s assets and store them successful Common Data Service.

Upon download, users volition person entree to the 90-day licence escaped proceedings oregon usage the 30-day proceedings licence provided by your organization, if available. Additionally, some technicians and distant collaborators whitethorn request a escaped oregon paid mentation of Microsoft Teams. Additional hardware and licence requirements alteration for disposable features and content. After this trial period, the technician volition request a paid Remote Assist license, which comes with Microsoft Teams and capacity for Common Data Service.

Features*
• One-to-one and radical video calling
• Supports Microsoft Teams Meetings
• Add mixed world annotations successful space
• Capture and annotate images and videos of assets and store them successful Common Data Service
• Annotate connected a 2D representation seizure of the abstraction during a call
• Send and person messages, in-call snapshots, and files done the substance chat
• Capture league past done telephone recordings
• Integration with Microsoft Dynamics 365 Field Service
• Ability to nexus telephone history, in-call snapshots, and files shared during a Remote Assist mobile telephone to an associated Field Service enactment order
• Ability to commencement a telephone to a distant collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app
• Availability connected mobile devices without augmented world (AR) support
• Included connected the Microsoft Intune approved lawsuit app list

*Commercial features of this app necessitate a paid oregon proceedings Microsoft Dynamics 365 Remote Assist and Microsoft Teams subscription for work. If you’re not definite astir your company’s subscription oregon the services you person entree to, sojourn http://aka.ms/GetRemoteAssist to get connected with a Dynamics solution adept oregon interaction your IT department.

By downloading Remote Assist, you hold to the licence (see aka.ms/RemoteAssistSoftwareLicense) and privateness presumption (see aka.ms/privacy). For enactment oregon feedback, email america astatine d365rafb@microsoft.com.

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