Emplifi Delivers Innovative Live Commerce Solutions Including Real-Time Customer Care and Interactive Commerce - Business Wire

NEW YORK--(BUSINESS WIRE)--Emplifi, the starring unified lawsuit acquisition (CX) platform, contiguous announced the merchandise of 3 innovative Live Commerce features: Calls from Social, Live Care, and Augmented Reality with affluent media surface sharing. This postulation of commerce features volition further heighten the online buying acquisition for customers astatine each signifier of the buyer's journey, whether customers are researching earlier a purchase, looking to interact with a merchandise via Augmented Reality, oregon seeking lawsuit attraction post-purchase.

• Customers get convenience with video-powered Calls from Social – Calls from Social provides the quality to motorboat unrecorded video calls straight from societal browsers for Facebook and Instagram. For consumers, this provides a much seamless acquisition by enabling them to interact with a unrecorded advisor successful conscionable a mates of clicks from a societal post, comment, nonstop message, oregon Messenger interaction.
• Brands leverage unrecorded video for much personalized lawsuit attraction – With Emplifi Live Commerce, brands tin present standard their lawsuit attraction and work and summation lawsuit restitution with the usage of unrecorded video technology. Customers tin get in-store adept proposal without ever leaving the comfortableness of their space
• Brands tin instantly make affectional connections with their products with affluent media Augmented Reality screen-sharing – Brands tin present empower their income associates to showcase products successful a customer’s ain home, and supply a much personalized experience, leveraging the powerfulness of AR.

With astir half of consumers (49%) attaching a precocious level of value to societal media CX experiences, brands can’t spend to disregard video-based lawsuit attraction arsenic a constituent of their overarching integer strategy. By enabling unrecorded video-powered attraction abilities consecutive from the societal media platforms customers are already on, specified arsenic Facebook and Instagram, brands tin tract enactment calls instantly, improving solution clip and expanding lawsuit satisfaction.

"We're excited that we've conscionable launched the Calls from Social diagnostic from Emplifi Live Commerce into our societal media channels,” said Mike Krantz, Director of Marketing and eCommerce astatine Orbit Baby. “Starting calls close from the Facebook oregon Instagram app allows america to supply a amended buying acquisition to our customers, close connected the channels they're already using. And we’re seeing that this accrued engagement leads to much calls and much sales.”

“Emplifi is excited to continually merchandise caller innovation and worth to each of our commerce brands looking for fresh, engaging ways to amended connect, and person consumers into loyal customers,” states Todd McCaslin, Emplifi CTO. “These caller features volition assistance companies acceptable for the holidays and beyond arsenic they look to summation lawsuit satisfaction, maturation and gross procreation that travel from strategical unrecorded commerce investments.”

To larn much astir Emplifi Live Commerce products, delight sojourn the Live Advisor and ShopStream merchandise pages.

About Emplifi

Emplifi is the starring unified CX level that brings marketing, care, and commerce unneurotic to assistance businesses adjacent the lawsuit acquisition gap. More than 7,800 brands, including Delta Air Lines, Ford Motor Company and McDonald’s, trust connected Emplifi to supply their customers with outstanding experiences astatine each touchpoint. For much information, sojourn www.emplifi.io