Erie County 911: Review of what caused system from mobile calls - GoErie.com

State and region officials are gathering this greeting to find what caused a 90-minute outage successful Erie County's 911 strategy Sunday night.

The Erie County Department of Public Safety and the Pennsylvania Emergency Management Agency (PEMA) person determined that the occupation progressive an contented with the system's Internet Protocol, oregon IP.

"It was an IP issue," said region Information Officer Chris Carroll connected Monday. "But they are trying to fig retired precisely what caused it. They deliberation they person thing pinpointed, but they are doing immoderate debriefs and follow-ups this morning."

More:UPDATE: Service restored from Erie County 911 to wireless devices

Incoming calls from compartment phones impacted

The outage, which impacted lone incoming compartment telephone calls to the Erie County Dispatch Center, occurred betwixt 9:30 and 10:50 p.m. A region spokesperson said helium did not cognize if the outage delayed oregon different impacted information work to immoderate 911 caller, but said the outage did not impact the quality of constabulary officers, firefighters, paramedics and different information services to pass with each other.

About 80% of 911 calls are made from compartment phones successful Erie County, Carroll said.

Next Gen 911 strategy newer, antithetic than Next Gen nationalist vigor system

PEMA precocious began a statewide modulation to its Next Generation 911 system, Carroll said. Instead of utilizing compartment telephone towers to link callers with 911 dispatchers, the caller strategy uses a fiber, voice-to-IP code network, which allows dispatchers to much accurately pinpoint the determination from which a 911 telephone is placed.

Erie, Crawford, Elk and Clearfield counties were the archetypal to determination to the system, which Carroll said happened astir a period ago. Sunday's outage lone affected Erie County, Carroll said.

The caller strategy is not the aforesaid arsenic Erie County's caller Next Generation Public Radio System, a $26.5 cardinal task that improves the stationary and handheld radios that information work agencies usage astatine constabulary and occurrence stations, successful vehicles and successful the tract portion responding to emergencies.

Carroll said that the region communicated with section media outlets quality of the outage Sunday, which directed users to telephone a landline number. PEMA issued the alerts that were sent straight to country compartment phones.

Carroll said much accusation volition beryllium made disposable Monday afternoon.

Matthew Rink tin beryllium reached astatine mrink@timesnews.com oregon connected Twitter astatine @ETNRink.