Greece fires: What are holidaymakers' rights?

1 year ago 20

A blaze connected  RhodesImage source, Reuters

Image caption,

A blaze takes clasp of woodland connected Rhodes

Wildfires person swept crossed the Greek land of Rhodes, starring immoderate holidaymakers to wantonness their belongings and determination to makeshift shelters.

Airlines and vacation companies are scrambling to bring immoderate of those affected home, portion immoderate flights to the land from the UK person been cancelled.

Up to 10,000 British tourists are there, with galore much booked to question successful the coming weeks. So what are their rights?

Can I question to Corfu?

A fig of airlines are continuing flights arsenic normal, but immoderate person cancelled flights oregon bundle holidays scheduled for the coming days.

Crucially, the authoritative proposal from the UK Foreign Office has stopped abbreviated of advising against question to Rhodes. Instead, it is advising radical to travel guidance from the Greek exigency services. Anyone readying to question should archetypal cheque with their operator, hose oregon hotel.

That guidance tin alteration truthful radical should support checking, wherever they are readying to question to.

Does question security screen wildfires?

There is improbable to beryllium a circumstantial clause - which is wherefore the Foreign Office proposal is truthful crucial.

Were determination to beryllium authoritative proposal not to travel, past claims would usually go valid. At present, that is not the case.

So, for now, it depends connected your circumstantial policy. For immoderate radical who person stated peculiar aesculapian conditions, oregon if they person go sick arsenic a effect of the wildfires, past determination mightiness beryllium constricted opportunities to claim.

Which companies specifically person cancelled flights?

Different companies person varying policies astatine present:

  • Jet2 has cancelled each flights and holidays owed to depart to Rhodes successful the adjacent 7 days, but craft with nary customers connected committee volition beryllium flown determination successful bid to bring radical back
  • Tui has cancelled each its flights to the land until Wednesday, but customers presently successful Rhodes volition instrumentality connected their intended flights
  • British Airways said its flights to Rhodes were moving arsenic normal, but customers needing to instrumentality aboriginal could alteration their formation for free, and those not wishing to question determination successful the adjacent week from the UK could postpone their flight
  • Tour relation Thomas Cook said it had cancelled immoderate holidays to affected areas, with afloat refunds offered. It added immoderate customers booked to question to different parts connected Monday and Tuesday were being contacted with the enactment to cancel and beryllium refunded if they wished
  • Easyjet has cancelled bundle holidays until Tuesday. It is moving flights arsenic normal, but allowing customers to power dates, and is sending repatriation flights
  • Ryanair says it is moving flights arsenic normal

Will I beryllium refunded if I travel location early?

Someone who travelled connected a bundle woody and is forced to travel location aboriginal whitethorn person a partial refund.

Media caption,

Holidaymakers picture "terrifying" wildfires ordeal

However, if you were booked for 2 weeks, and came backmost aft one, that does not mean you get fractional your wealth back, because, for example, you would inactive person travelled connected an outbound and inbound flight.

The champion enactment is to support successful adjacent contact, wherever possible, with your vacation company.

If you travelled independently, past accommodation costs volition beryllium connected the idiosyncratic hotel.

I conscionable privation to get home, what are my rights?

Anyone who shortens their vacation due to the fact that it is not a precise pleasant acquisition oregon are acrophobic astir being trapped is improbable to beryllium capable to assertion refunds, according to question adept Simon Calder.

That is due to the fact that it is their choice, alternatively than necessity. Not each of the land is astatine hazard from the fires.

Can I cancel my upcoming holiday?

Not each of the land is affected by the fires, truthful it is simply a mixed picture. Some holidays are cancelled, portion idiosyncratic flights whitethorn inactive leave.

If you person a bundle deal, past determination is simply a accidental your full vacation has been cancelled. If that is the case, past determination would beryllium a afloat refund oregon the accidental to rebook elsewhere.

If you simply don't privation to go, past it is much dependant connected your circumstantial question institution - determination is nary automatic close to get your wealth back, according to the Association of British Travel Agents.

Anyone who has booked flights and accommodation separately would person a refund for the flights constituent if they are cancelled, but would request to interaction their edifice for different elements.

Again, refunds if you chose not to question is simply a determination for circumstantial airlines and hotels.

What are the wider heatwave implications for holidays?

If radical bash not privation to question owing to the heat, galore of the aforesaid cancellation rules apply.

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