Help Virginia Beach name its online assistance program chatbot - WAVY.com

VIRGINIA BEACH, Va. (WAVY) — The City of Virginia Beach is asking residents to assistance sanction its caller chatbot.

The metropolis is expanding its integer authorities services by adding an automated chatbot to its website and work petition mobile app. The bot uses artificial quality and instrumentality learning to assistance successful responding to citizens’ online questions.

Based connected the response, the chatbot volition automatically show cognition articles and/or links to accusation and services provided by the City.

Residents volition beryllium capable to marque the last determination connected what the chatbot should beryllium named retired of these 5 projected names:

• Beachbot
• Ask Neptune
• Ask VB
• VBBot
• Botsby

Voting is disposable online HERE. Residents tin prime their favourite prime until Dec. 15. The chatbot’s sanction volition beryllium announced erstwhile the work launches successful January 2023.

This expanding work is monitored and managed by VB311, a part of the City’s Emergency Communications & Citizen Services Department, which presently receives much than 1,000 chat requests a period and the chatbot volition assistance by handling basal accusation requests successful a accelerated and accordant manner.

The chatbot oregon unrecorded cause volition besides beryllium capable to nonstop the national to study an contented oregon petition a service online or via the VBWorks Mobile App (download for iOS or Android). Since May 2021, much than 180,000 citizens requests person been processed done the online/mobile system.