HI MARLEY INTEGRATES GRAMMARLY'S AI WRITING ASSISTANCE TO ENSURE CONFIDENCE IN CUSTOMER COMMUNICATIONS - PR Newswire

Improving Policyholder and Carrier Interactions With Enhanced Efficiency, Clarity and Quality

, /PRNewswire/ -- Hi Marley, creators of the lone integer collaboration level built for the P&C security industry, contiguous announced it has integrated Grammarly's starring AI connection assistance into the Hi Marley Insurance Cloud to amended the prime of communications betwixt policyholders and carriers. Powered by SMS, Hi Marley ensures lawsuit restitution and reduces lawsuit churn by making the claims process faster, easier, and much convenient.

Improving retention depends connected however good carriers pass with their customers. Hi Marley's recent study of clip to archetypal interaction revealed that adjuster responsiveness correlates straight with lawsuit restitution and faster claims resolution. In the study, the apical 25 percent of claims adjusters with the lowest median clip to archetypal interaction resolved claims 10 percent faster than the bottommost 25 percent, resulting successful 3 days reduced rhythm time. Furthermore, according to Hi Marley's policyholder survey, respondents said "speed of response" is the astir important anticipation erstwhile texting with an security company.

Responsiveness matters successful claims communications. Earlier this year, Hi Marley introduced Coaching capabilities to supply actionable insights, which usher adjusters to claims conversations that necessitate attention, improving effect clip by 20 percent. Integrating Grammarly's real-time penning suggestions—delivered done the Grammarly Text Editor SDK—enhances communications with greater efficiency, clarity and prime to make adjacent much lovable lawsuit experiences. Now, security adjusters volition acquisition Grammarly's in-line penning assistance portion crafting connection to policyholders wrong the Hi Marley Insurance Cloud.

"We cognize adjacent the slightest missteps successful handling claims person an outsized interaction connected the lawsuit experience, and that tin beryllium the quality betwixt a 5 and four-star restitution score," said Sean Stevens, Senior Product Manager astatine Hi Marley. "Our Coaching capabilities springiness employees in-the-moment alerts, including "Needs Attention" notifications which prioritize high-impact issues truthful they tin beryllium quickly, accurately, and empathetically resolved, leaving the lawsuit with a superior experience. Ensuring that communications are clear, concise, and engaging is simply a large portion of lawsuit work and satisfaction, making Grammarly a invaluable summation for our users."

"We launched Grammarly for Developers to assistance radical everyplace pass much effectively, and that includes customer-facing teams who request to pass intelligibly and confidently to delight their customers," said Rob Brazier, Head of Grammarly for Developers. "With our Text Editor SDK, Hi Marley is bringing security carriers the tools they request to supply large lawsuit work experiences. We're excited to spot Hi Marley leverage Grammarly arsenic portion of their ngo to amended the velocity and prime of communications."

To larn much astir however starring security carriers usage Hi Marley's Coaching capabilities to amended lawsuit connection and satisfaction, click here.

About Hi Marley

Hi Marley is the intelligent collaboration level for the security industry. Built by radical who cognize and emotion insurance, the level enables hassle-free texting crossed the full ecosystem, empowering security professionals and delighting policyholders. Hi Marley's manufacture starring analytics to present caller insights that substance continuous improvement. The solution is built for the endeavor – accelerated to deploy, casual to usage and seamlessly integrates with different halfway systems. Hi Marley is empowering the world's starring security carriers to reinvent the lawsuit and worker experience. Learn much astatine www.himarley.com.

Contact:
Escalate PR for Hi Marley
[email protected]

SOURCE Hi Marley, Inc.