By Meryl Sebastian
BBC News, Kochi
India's aviation regulator has pulled up an hose for leaving down passengers connected the tarmac successful the confederate Indian authorities of Karnataka.
A formation by Go First, antecedently known arsenic Go Air, took disconnected from the airdrome successful Bengaluru city, leaving much than 50 passengers forgotten successful a bus.
Reports said the travellers had checked successful their baggage and had boarding passes successful hand.
The hose said it was investigating the incident.
Go First apologised to passengers who complained connected Twitter but has yet to explicate what caused the confusion.
The Bengaluru-Delhi formation took disconnected astatine 06:20 connected Monday adjacent arsenic respective passengers were inactive connected 1 of its buses connected the tarmac.
"The crushed unit was checking whether the formation took off," Sumit Kumar, 1 of the passengers, told news transmission NDTV. "Initially, they said the formation volition return."
After the formation left, aggravated passengers tweeted astir their experience, criticising Go First for its "negligence".
Most horrifying acquisition with @GoFirstairways
5:35 americium Boarded the autobus for craft
6:30 americium Still successful autobus stuffed with implicit 50 passengers, operator stopped the autobus aft being forced.
Flight G8 116 takes off, leaving 50+ passengers.
Heights of negligence! @DGCAIndia
The BBC is not liable for the contented of outer sites.View archetypal tweet connected Twitter
The passengers tagged the airline, the national aviation curate and the premier minister's bureau successful their tweets.
Go First, responded to them, saying: "We regret the inconvenience caused."
A typical of the hose aboriginal told the Deccan Herald newspaper that the incidental was being "investigated" but declined to remark further.
News bureau ANI reported that 53 passengers were aboriginal accommodated connected a antithetic airline's formation portion 2 others received refunds for their tickets.
India's aviation regulator, the Directorate General of Civil Aviation, "has sought a study from the hose and volition instrumentality due action", an authoritative told the quality bureau PTI.
The incidental is the latest successful a bid of caller complaints against airlines successful Indian.
Last week, the aviator and unit of an Air India formation were derostered for their mishandling of a drunk passenger who urinated connected an aged woman.