Investigates: ‘Very scary’ issue dialing 911 on Google Pixel 6 cell phones - ActionNewsJax.com

GLYNN COUNTY, Ga. — Some compartment telephone users accidental they had an contented dialing 911 from their Google Pixel 6 models.

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DIALING 911 Karen Macleod said she tried to telephone 911 erstwhile her 5-year-old son, Andrew, was having a seizure. “He was with a babysitter [while] I was astatine work,” she said. Macleod said she called Glynn County’s 911 center, but thing went incorrect with her enactment due to the fact that she heard 1 click and past soundlessness each clip she dialed. “I was panic dialing implicit and implicit again,” said Macleod.

Fortunately, she was adjacent by and was capable to thrust Andrew to the infirmary wherever doctors diagnosed him with viral meningitis.

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“This is simply a immense issue. Very scary. [It] could person outgo him his life,” said Macleod. “[It could] outgo different radical their lives - not being capable to dial 911 connected your telephone is simply a immense deal.”

COMPLAINTS ABOUT GOOGLE PIXEL

Macleod is 1 of 5 cardinal Google Pixel 6, 6 Pro, and 6a owners who purchased their phones successful the past twelvemonth according to the International Data Corporation. Action News Jax investigates recovered galore complaints online from different Google Pixel 6 owners who accidental their phones person occupation calling 911 oregon exigency services. One idiosyncratic connected Google’s enactment forum said, “I tried calling 911 doubly from the car today, and it wouldn’t really ringing done to 911.” On Reddit, a idiosyncratic wrote, “I could not get my telephone to link to 911″ during an exigency astatine their home. Macleod posted a video astir her acquisition connected TikTok showing the telephone appearing not to link to the 911 telephone center, “So this is what happens connected my marque caller $1,000 Google telephone erstwhile I effort to telephone 911.”

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“It’s not connecting. There’s not a ringing tone, a dial tone. There’s nothing,” said Macleod successful different TikTok video.

THE TEST When she dialed 911 for that video, it was lone a test. It’s ineligible due to the fact that she dialed the non-emergency fig archetypal to pass dispatchers. “You shouldn’t person to trial it,” said Craig Agranoff, a exertion adept successful South Florida. He said having entree to 911 is not lone essential, but it’s the instrumentality mandated by the Federal Communications Commission. “911 is not a favour to us. It’s required from the carriers,” helium said.

Google’s ain enactment leafage shows it created a “fix for the contented preventing exigency calls successful definite conditions portion immoderate third-party apps are installed.” Agranoff said Google provided that hole past January. But based connected Macleod’s acquisition successful September, it’s not wide if that update fixed the issue. “It’s not capable to conscionable hole it each clip radical find it,” said Agranoff.

RESPONSES

I contacted Glynn County exigency services astir Macleod’s 911 issue. The region said it “did not find immoderate grounds of these calls registering successful our strategy during the clip successful question” contempt Macleod’s telephone log showing she called 911.

Also, I contacted Google astir Macleod’s 911 issue. It responded, “we don’t person immoderate remark to provide.”

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The FCC told america it located 91 responsive records regarding issues that Google Pixel 6 has related to its services, but zero records located specifically regarding 911 oregon exigency interaction numbers.

Google released its caller Pixel 7 successful October. To date, there’s nary connection of immoderate issues with dialing 911.

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Macleod said Google gave her a refund, and present she uses a antithetic brand.