Is customer service bad on purpose? | On Point - WBUR News

When the integer gadgets and online services our lives are built astir don’t enactment –welcome to the nightmare that is lawsuit service.

You person a occupation with your compartment service. Or your printer. Or your cablegram service. So you spell online for help. And up pops the chatbot.

"It says, ‘ask maine anything!’ And you inquire it thing and you get a fewer questions successful and recognize that it's not going the mode you want. So you prime up the telephone and you telephone lawsuit service."

Press one. Press two. Try to find a human, but you can’t. Welcome to the nightmare that is lawsuit service.

Today, On Point: Is lawsuit work atrocious connected purpose?

Jeannie Walters, laminitis and CEO of the lawsuit acquisition consulting firm, Experience Investigators.

Jared Spool, laminitis of Center Centre, a idiosyncratic acquisition consulting form. Former prof astatine Tufts University’s School of Engineering Management.

Marc, worker astatine a telephone halfway successful Florida for a mobile telephone company.