Modernisation of the telephony system at CERN – an update - CERN

We announced successful February that fixed phones astatine CERN are being replaced by CERNphone – a bundle telephone for desktop and laptop PCs (Windows, Macintosh and Linux), arsenic good arsenic for Android and Apple mobile phones. In the archetypal signifier of the replacement, spanning the archetypal fractional of 2022, implicit 2000 Skype for Business users were migrated to CERNphone. The CERNphone assemblage is present good supra 5000 users, with less than 1000 radical inactive utilizing phones straight connected to the Alcatel telephone exchange. 

 

Further migrations were enactment connected clasp arsenic the archetypal question of migrated Skype for Business users highlighted the value of 2 missing features: speedy entree to the CERN phonebook connected mobile phones and the visibility of a contact’s availability (busy, successful a meeting, distant from CERN) successful the desktop app.

We are blessed to denote that some features person been developed and are present available.

• The hunt diagnostic successful the “contacts” tab present finds contacts from the CERN phonebook successful the app connected Android and iOS.
• The desktop lawsuit present shows whether your contacts are connected a call, successful a gathering oregon engaged (i.e. they person acceptable their presumption to “do not disturb”).

• Additionally, erstwhile mounting your presumption to “do not disturb”, you tin present take for however agelong the presumption lasts earlier resetting: until manually disabled, for an hour, oregon until the evening, the adjacent day, the pursuing week oregon a clip acceptable by you (see below).

 

Now that these features are available, we volition commencement migrating those of you with phones that are inactive straight connected to the Alcatel PABX, with the purpose to implicit the migration to CERNphone for everybody by mid-2023.