Ovo and Good Energy customers to get refunds after overcharging

Thousands of Ovo and Good Energy customers are to get a refund aft the regulator discovered that the firms had overcharged households.

Ofgem has ordered the vigor firms to wage a full £4m, £2.7m of which volition beryllium divided betwixt 18,000 homes.

The mean repayment to affected Ovo customers volition beryllium £181 portion Good Energy volition refund £109.

The regulator said the suppliers had charged radical supra the complaint allowed nether the vigor terms cap.

Dan Norton, lawman manager of retail astatine Ofgem said: "It is wholly unacceptable that Good Energy and Ovo Energy customers were overcharged, peculiarly astatine a clip that is already truthful challenging and stressful for consumers crossed the UK."

The remaining £1.25m volition beryllium handed implicit to Ofgem's voluntary redress fund, which aims to assistance "consumers successful a susceptible concern crossed the UK".

The regulator said the outgo was "in designation of the suppliers' nonaccomplishment to use the terms protections enactment successful spot astatine the tallness of the vigor crisis".