Parks Associates: Over One-Third of Smart Home Device Owners Experienced Technical Difficulties In 2022 - Yahoo Finance

2 years ago 36

New whitepaper developed successful concern with RouteThis addresses interaction of self-service tools connected the idiosyncratic acquisition and supplier enactment costs

, /PRNewswire/ -- Parks Associates' latest user probe reports implicit one-third of astute location instrumentality owners experienced method difficulties successful 2022. The firm's new whitepaper, Self-Service Support: Improving Home Automation, developed successful concern with RouteThis, addresses enactment needs crossed the connected location astatine the web and instrumentality level and strategies to code method issues.

"Growing method difficulties with astute location devices are felt the astir by those utilizing astute location devices astatine a precocious rate," said Jennifer Kent, VP, Research, Parks Associates. "Parks Associates' information show that households with heads of household ages 35-44 are the astir apt to acquisition method issues with their devices. This property radical besides powerfully correlates to above-average rates of astute location instrumentality ownership."

The whitepaper besides reports 21% of those experiencing a method contented with a astute location instrumentality utilized a self-help exertion with the instrumentality to resoluteness the problem; this is astir treble the complaint of self-help app usage successful 2018. Smart location and connected instrumentality owners usage respective options to code method issues with their devices. In fact, 91% of astute location instrumentality owners who acquisition method problems with their devices volition effort astatine slightest 1 self-help approach.

"The world is, astute location brands contiguous request to go experts successful Wi-Fi diagnostics," said Jason Moore, CEO, RouteThis. "Given that Wi-Fi troubleshooting tin beryllium a analyzable and time-consuming process, you tin extremity up with this breached rhythm wherever neither the user nor the astute location marque finds the solution they're looking for. That tin pb to repetition calls from frustrated customers antagonistic reviews and merchandise returns."

Users request tools to discern what circumstantial issues are impacting their networks and devices, with peculiar attraction to investigating for and diagnosing Wi-Fi issues, followed by wide guidance astir however to hole the circumstantial problem. To that end, self-help apps and solutions with precocious diagnostic features person experienced beardown maturation successful the past 4 years.

"Consumers intelligibly tendency a self-help attack archetypal but request much effectual tools to lick the problems connected their own," Kent said.

Self-Service Support: Improving Home Automation is disposable for download. To petition information oregon an interview, delight interaction Rosey Sera astatine rosey@parksassociates.com, 972.996.0233.

About Parks Associates

Parks Associates, a woman-owned and woman-led internationally recognized marketplace probe and consulting company, specializes successful emerging exertion solutions serving the user and tiny to mean concern (SMB) markets. Celebrating its 35^th twelvemonth successful 2021, Parks Associates is simply a spouse to companies navigating the changing user exertion landscapes done data-driven marketplace insights, extended user and manufacture intelligence, customized selling services, and enforcement networking experiences and conferences.

The company's expertise includes location automation, power systems and security, integer media and platforms, amusement and gaming, location networks, net and video services, connected wellness and autarkic surviving solutions, mobile applications and services, enactment services, user electronics, and vigor absorption solutions. http://www.parksassociates.com

About RouteThis

RouteThis, a starring level for diagnosing and troubleshooting in-home WiFi connectivity issues, is transforming the mode astute location brands deploy, manage, and enactment the connected home. We connection agent- and subscriber-facing tools tailored specifically for astute location brands to assistance your devices execute astatine their afloat potential. Through instrumentality diagnostics, automated troubleshooting, and lawsuit education, RouteThis helps your enactment squad minimize merchandise returns, amended grip time, and person customers into marque ambassadors.

Contact:
Rosimely Sera
Parks Associates
972.996.0233
347712@email4pr.com