Passengers stuck on runway as their flight takes off without them - CNN

(CNN) — A radical of passengers astatine India's Bengaluru airdrome experienced a peculiar benignant of formation envy arsenic they watched their ain level instrumentality disconnected without them.

The 55 passengers were inactive connected a shuttle autobus retired to the plane, boarding passes successful hand, erstwhile the Go First formation to New Delhi departed.

In a connection to CNN, Go First acknowledged the incident, which took spot connected January 9.

"We sincerely apologize for the inconvenience caused to the passengers owed to an inadvertent oversight successful the reconciliation of formation G8 116, from Bengaluru to Delhi," said a spokesperson for the airline, which operates home flights successful India. "Passengers were accommodated connected alternate airlines to Delhi and onward to different destinations."

One of the stranded passengers was Neeraj Bhat, who was returning location from a abrogation successful Bengaluru, which is besides called Bangalore.

Bhat tells CNN that his boarding radical was connected the past shuttle autobus from the gross retired to the level erstwhile anxieties started to acceptable in. The autobus hadn't moved successful astir fractional an hour, and nary announcements were made.

"One of the passengers got a telephone from their friends who was already connected the formation and asked wherefore they weren't connected the plane," helium says. "We asked the autobus driver, but helium didn't person immoderate information. That's erstwhile we realized determination was immoderate confusion."

Bhat, who lives successful New Delhi, was booked connected a formation that took disconnected 4 hours aboriginal and says helium was not offered a repast voucher oregon different compensation portion helium waited.

The Directorate General of Civil Aviation, India's nationalist aviation regulator, has confirmed it is investigating the incident, which it called a "dereliction of their regulatory obligations," according to CNN affiliate News18.

According to Go First's spokesperson, "all acrophobic staff" person been taken disconnected of the enactment rota, and the hose has issued a announcement to Bengaluru airport's crushed handling agency.

The hose besides says it volition springiness 1 escaped summons connected immoderate home way to the passengers who were affected.

Bhat, however, says helium won't beryllium taking Go First up connected its offer.

Top image: Kempegowda International Airport successful Bengaluru. (Creative Touch Imaging Ltd./NurPhoto via Getty Images)