‘Phones Will Still Be a Primary Business Communication Tool’ in 2023 – RingCentral Report - UC Today

A study published by RingCentral shows the 7 concern connection trends that the institution expects to spot during 2023.

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The report’s taxable suggests that the telephone is inactive the superior connection instrumentality utilized by businesses.

RingCentral has worked with Ipsos to survey IT decision-makers whose answers person helped to make the report.

Andy Cheng, Content Marketing Manager, RingCentral, commented: “If the past 3 years person taught america anything, it’s that however we pass is captious to concern success.

“Our phones are astatine the halfway of it all. From discussing a task with a teammate to closing a merchantability with a ample client, calling is preferred by companies of each sizes. And we person the numbers to beryllium it.

“With the assistance of Ipsos, we precocious surveyed much than 350 IT decision-makers astir however they presently usage dependable connection successful their workflows and what their plans are for the future.”

1. Phones are the Primary Business Communication Tool 

RingCentral’s probe recovered that implicit 90 percent of respondents said that phones are considered a main connection tool.

The survey recovered that this was the lawsuit with businesses that don’t see phones their superior connection channel, with 40 percent saying it is 1 of their main tools.

The findings backed up information from RingCentral’s caller NTT Global Customer Experience Benchmarking Report, which recovered that businesses see telephone oregon in-person connection to beryllium the preferred method for captious concern processes.

The study recovered the following:

• 71.4 percent similar telephone oregon in-person connection erstwhile handling retention, escalation, and quality solution issues.
• 63.6 percent similar telephone oregon in-person connection for outbound income and 54.8 percent for inbound sales.
• 43.6 percent accidental they similar to grip wide lawsuit work issues implicit the telephone oregon in-person.

2. Size Doesn’t Matter

The study suggests it doesn’t substance however large oregon tiny a concern is, telephone calls stay a fashionable connection method careless of the size.

RingCentral’s survey recovered that tiny companies (with zero to 99 employees) were likelier to accidental that a telephone is their superior connection tool.

Large businesses (1,000 to 9,999) were the adjacent highest radical to accidental that phones were their superior connection method.

Overall, 52.1 percent of each businesses surveyed said that phones are their superior connection method.

3. Professionals Prefer Phone Calls for External Communication

RingCentral’s probe shows that the bulk of employees similar to usage the telephone for some interior and outer concern communication.

According to the survey responses, concern leaders similar to person conversations implicit the telephone erstwhile speaking with individuals alternatively of groups.

The pursuing statistic are the breakdown from the RingCentral report:

• Internal calls: 73.8 percent.
• Internal meetings: 58.6 percent.
• External lawsuit calls: 82 percent.
• External lawsuit meetings: 60.8 percent.
• External vendor calls: 69.6 percent.
• External vendor meetings: 49 percent.
• Outbound lawsuit calls: 63.4 percent.
• Inbound lawsuit service: 52.1 percent.

The study besides highlighted that much than fractional similar to usage phones erstwhile speaking to groups of squad members oregon customers successful meetings.

4. Adoption Gap Between Phone Systems

The study has highlighted that determination is inactive an adoption spread betwixt accepted and unreality telephone systems wrong organisations.

According to the study, accepted solutions are inactive much fashionable than unreality systems, with 64.8 percent of employees utilizing a concern fig connected a mobile telephone and 50.1 percent utilizing a idiosyncratic fig connected a mobile telephone for concern communication.

More than fractional of the radical surveyed (53.2 percent) said their companies usage bequest on-premise phones for concern communication.

That is compared to lone 30.7 percent of companies that usage cloud-based telephone systems for the aforesaid purpose.

RingCentral authorities that they expect the adoption to summation implicit time, particularly with the emergence of hybrid and distant work.

5. Business Phone Use Expected to Increase

RingCentral’s probe besides shows a important percent of companies are expecting telephone usage for concern purposes to summation successful the coming years.

Only 5 percent of those who participated successful the survey expect telephone usage to decrease.

Twenty-nine percent accidental that it volition “increase a lot”, 34.1 percent accidental it volition “increase a little”, and 31 percent authorities that it volition “stay the same”.

6. Businesses Want Flexible Solutions

RingCentral recovered that businesses privation flexibility from their telephone services, particularly for features accessible done aggregate devices.

The study suggests that astir businesses privation features that let employees to spot and person concern calls (33.8 percent) and idiosyncratic concern SMS messages (30.1 percent) from a idiosyncratic computer.

Some of the different fashionable diagnostic requests see the following:

• 27.6 percent want the quality to grounds calls connected request and store those recordings successful the cloud.
• 25.9 percent want high-volume SMS for wide selling and lawsuit care.
• 25.1 percent privation to larboard existing telephone numbers to a caller supplier with ease.
• 23.4 percent privation the quality to log calls automatically successful assorted business-critical apps.
• 22.5 percent want ocular voicemail and voicemail subscriptions.
• 22.5 percent want wide local, international, and toll-free telephone numbers connected request for customer-facing teams to use.
• 16.3 percent want to nonstop and person eFaxes.

7. Businesses Plan to Use SMS

According to the RingCentral study, implicit 95 percent of businesses are utilizing SMS successful immoderate capacity.

Just nether a 4th of companies (23.9 percent) see SMS their fig 1 connection tool.

Another 42.5 percent said SMS is not their superior connection tool, but it is inactive 1 of their main ones.

RingCentral says its probe besides shows that larger companies are much apt to see SMS arsenic a superior connection instrumentality than smaller ones.