Price of Residential Internet Drives Customer Choice, J.D. Power Finds - Business Wire

TROY, Mich.--(BUSINESS WIRE)--While show and reliability is the astir influential origin successful predicting wide lawsuit satisfaction, the fig 1 crushed residential net customers are choosing their supplier is price, according to the J.D. Power 2022 U.S. Residential Internet Service Provider Satisfaction Study,^SM released today.

“More than half—58%— of a customer’s restitution is driven by the prime and consistency of the net connection, and however the lawsuit perceives the worth of that connection,” said Ian Greenblatt, managing manager astatine J.D. Power. “With customers being slightest satisfied with outgo of service, a accordant acquisition astatine a tenable terms is array stakes for providers—each outage oregon different occupation causes a lawsuit to reappraisal that price-driven prime for existent value.”

Study Rankings

Verizon ranks highest successful the East portion for a 10^th consecutive twelvemonth with a people of 758.

Midco ranks highest successful the North Central portion with a people of 734, followed by AT&T (724) and CenturyLink (717).

AT&T ranks highest successful the South portion for a 5th consecutive year, with a people of 761. Xfinity (736) ranks second.

AT&T ranks highest successful the West portion with a people of 729, followed by Xfinity (709).

See the fertile charts for each regions astatine http://www.jdpower.com/pr-id/2022144.

The 2022 U.S. Residential Internet Service Provider Satisfaction Study is based connected responses from 22,945 customers that presently person net work with a supplier included successful the study. The survey measures wide restitution with net work providers based connected 5 factors: show and reliability; outgo of service; communications and promotions; billing and payment; and lawsuit care. The survey was fielded from November 2021 done August 2022.

For much accusation astir the U.S. Residential Internet Service Provider Satisfaction Study, sojourn https://www.jdpower.com/business/tmt/us-residential-internet-service-provider-customer-satisfaction-study.

About J.D. Power

J.D. Power is a planetary person successful user insights, advisory services and information and analytics. A pioneer successful the usage of large data, artificial quality (AI) and algorithmic modeling capabilities to recognize user behavior, J.D. Power has been delivering incisive manufacture quality connected lawsuit interactions with brands and products for much than 50 years. The world's starring businesses crossed large industries trust connected J.D. Power to usher their customer-facing strategies.

J.D. Power is headquartered successful Troy, Mich., and has offices successful North America, Europe and Asia Pacific. To larn much astir the company’s concern offerings, sojourn JDPower.com/business. The J.D. Power car buying instrumentality tin beryllium recovered astatine JDPower.com.

About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info