Samsung Earns Gold and Bronze International CX Awards - Samsung

2 years ago 47

Highlighting our enactment successful Customer Service exertion innovation, Samsung Electronics America’s Customer Care part precocious received a Gold Best Innovation successful CX (Customer Experience) (Over 10,000 employees) grant from the 2022 International Customer Experience Awards. This grant recognizes Customer Care’s innovations and extremity of providing best-in-class lawsuit enactment via substance messaging.

Texting is present a regular portion of beingness for astir US consumers. We often converse with friends, family, and co-workers via texting much than we talk connected the telephone oregon face-to-face. Samsung’s customers successful the US tin get enactment astatine their pace, wherever they are, 24/7/365. By utilizing “Call oregon Text america astatine 1-800-SAMSUNG,” they tin commencement their enactment case, instrumentality breaks, and prime backmost up erstwhile they are acceptable – each without starting over.

“The changes made implicit the past twelvemonth person resulted successful much than a cardinal US consumers receiving ‘best-in-class’ enactment via substance messaging,” said Mark Williams, Senior Vice President of Samsung Customer Care. “We’re genuinely honored to beryllium recognized by the International Customer Experience Awards. At Samsung, we are committed to providing effortless and innovative work experiences that springiness our customers wide reasons to take Samsung – clip and clip again.”

Customer Care’s continuous efforts to heighten the integer lawsuit acquisition besides achieved 2 Bronze awards for Best Digital Customer Experience (over 1,000 employees) and CX Team of the twelvemonth (B2C – Business to Consumer). These honors travel connected the heels of the Customer Care division’s designation by Newsweek and inclusion connected “Newsweek’s America’s Best Customer Service 2023” database successful the Online Home Goods Consumer Electronics category, arsenic good arsenic its #1 standing for “Overall Product Quality and Service” for TVs and Home Appliances successful the 2022 American Customer Satisfaction Index Survey.^{1, 2}

For much accusation connected the 2022 International Customer Experience Awards, sojourn https://internationalcxaward.com/

To acquisition our substance connection support, simply substance your needs to 1-800-SAMSUNG (1-800-726-78646) the adjacent clip you request assistance with 1 of our products!