Samsung Expands Self-Repair to PCs, Going the Extra Mile for Consumers - Samsung

Today, Samsung Electronics America announced the enlargement of its Self-Repair Program to see 5 caller Galaxy devices. The expanded program present features genuine repair parts for the Galaxy Book Pro 15” and Galaxy Book Pro 360 15” PCs, arsenic good arsenic the Galaxy S22, S22+ and S22 Ultra family of products.

In collaboration with iFixit, the starring online repair community, Galaxy Book owners volition person entree to 7 authentic components to instrumentality repair into their ain hands. This includes the lawsuit front, lawsuit rear, display, battery, touchpad, powerfulness cardinal with fingerprint reader, and rubber foot. Those funny tin entree online guides provided connected iFixit.com.

“The Self-Repair programme has exceeded our expectations and we perceive 1 resounding message: radical privation much models. Enterprise customers successful peculiar told america they request solutions for PCs,” said Mark Williams, Vice President of Customer Care astatine Samsung Electronics America. “People privation to get much retired of their devices and request durable products that last. Samsung is committed to offering Care options that conscionable their needs.”

Similar to the Galaxy S20 and S21 bid and Tab S7+, Galaxy S22 bid owners volition beryllium capable to regenerate show assemblies, backmost glass, and charging ports. The summation of these caller models gives Samsung consumers the added convenience and prime to get much retired of their devices and unrecorded much sustainably by extending the beingness of their products.

Both Galaxy Book Pro and S22 bid self-repair kits are disposable for acquisition starting today.

Top Rated Network and Service Quality Nationwide

The enlargement of the Self-Repair programme is portion of Samsung’s wide effort to supply convenient, accessible and prime attraction truthful radical tin support their Samsung mobile devices, PCs, user electronics and location appliances up and running.

Samsung has achieved #1 ratings for “Overall Product Quality and Service” for TVs, Home Appliances[1] and Mobile Phones[2]in the 2022 American Customer Satisfaction Index survey. The Index which surveys customers standing their ain appliances, recognizes manufacture leaders for their excellence successful merchandise quality, work repair, mobile app reliability and warranty coverage.

Samsung besides offers #1 Service Center Network Coverage successful the US for mobile devices[3]. That means Samsung has convenient Care options for you online, in-store, oregon via mail-in service. We’ll besides conscionable you astatine a convenient location, similar your bureau oregon a java shop, via our We Come to You services.

That level of attraction besides extends to large appliances. Even successful agrarian areas, radical tin entree prime Samsung attraction for their TVs and location appliances via Samsung Beyond Boundaries. With this program, customers located wrong a 4-hour radius of a Samsung attraction halfway successful assorted U.S. regions tin person at-home repairs. For anyone extracurricular of this radius, Samsung tin besides dispatch qualified technicians via the Samsung Traveling Techs program. All combined, Samsung is capable to supply 99.9% of the U.S. with convenient Care coverage.[4]

“We conscionable built a caller location and each large appliances are Samsung including our caller 75” QLED TV. I was precise frustrated erstwhile we couldn’t get the dishwasher to commencement aft installation. was capable to rapidly diagnose and repair our dishwasher, helium did a large occupation explaining the cognition and function,” said Dave Z., a Samsung lawsuit from Pennsylvania. “While present helium checked connected our Samsung washer and ensured it was operating properly. I would powerfully urge some Samsung and the work provided.”

Samsung has a agelong past of delivering customer-first Care experiences. Recently the institution received Gold Best Innovation successful CX (Customer Experience) grant from the 2022 International Customer Experience Awards, for the integer translation of its Care response, making it faster and much convenient for radical to entree qualified Care via substance message. As portion of Samsung’s ongoing committedness to consumers, the institution is continuing to put successful its method grooming centers, technician grooming programs and national skills competition, arsenic good arsenic expanding its work web sum with authorized technicians.

Taking attraction of your tech and disposing of it decently erstwhile you’re done are easy ways to marque mundane changes that person a meaningful interaction connected the environment. Samsung makes it convenient to recycle unusable tech for escaped astatine much than 1,700 drop-off locations crossed the country. Every instrumentality adds to the 1.2 cardinal pounds of e-waste the institution has repurposed oregon recycled successful the U.S. since 2009.

To find a Samsung Authorized Care determination adjacent you, cheque the store locator, oregon docket an assignment online astatine www.samsung.com/us/support/service/. Visit Samsung.com to larn much astir Self-Repair.

[1]Based connected the 2022 American Customer Satisfaction Index survey of customers standing their ain appliances. Samsung tied with 3 different brands for Service Quality. ACSI is simply a registered trademark of American Customer Satisfaction Index LLC.

[2]Based connected 2022 American Customer Satisfaction Index Survey of customers standing their ain compartment telephone manufacturer’s performance. Samsung tied with 1 different marque for Product Quality and Service Quality. ACSI is simply a registered trademark of American Customer Satisfaction Index LLC.

[3] Among starring astute telephone manufacturers (in-warranty authorized locations only); based connected colonisation wrong 30 min. thrust of walk-in work halfway oregon location van work halfway ($30 location van work fee).

[4] Coverage includes 99.9% of transportation zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty work only.