Sky Glass customers complain as TVs won't turn on

Hundreds of Sky Glass tv and Sky streaming work customers person reported issues with their devices.

Users archetypal reported method glitches seemingly preventing immoderate Sky Glass TVs from moving decently oregon adjacent turning connected Thursday evening.

Reports to level outage show Downdetector were successful the hundreds soon earlier 21:00 BST connected Thursday.

But galore customers were inactive flagging issues with their devices connected Friday morning.

"We are atrocious that immoderate Sky Glass and Stream customers are presently experiencing issues erstwhile trying to power connected their devices," a Sky Spokesperson said.

It said customers should effort to manually restart their TVs and devices, by pursuing a usher connected its website.

One idiosyncratic connected societal media complained to the company's assistance relationship connected X (formerly Twitter) that their Sky Glass TV had not been moving for astir 11 hours.

"We wage a batch of wealth each period for the usage of your services and recognize astatine times faults happen, but 11 hours truthful acold with nary extremity successful sight, it's not good," they wrote.

Sky Glass is simply a astute TV that works implicit broadband and allows owners to watercourse contented straight to their instrumentality - without the request for an aerial oregon outer dish.

Users affected by issues with the instrumentality person speculated that a faulty update from Sky could beryllium the origin of "bricked" TVs.

One idiosyncratic posted a video connected X showing their tv not turning on, with its reddish standby airy dilatory flashing.

Customers besides shared frustrations and tried to find workarounds for the issues connected Sky's assemblage forum.

One idiosyncratic said they were "regretting buying" their Sky Glass aft the method issues caused them to miss retired connected TV, including the archetypal fractional of a Champion's League shot match.

Users person besides been reporting akin issues impacting the Sky Stream "puck" that provides entree to movie and TV shows from apps including Netflix and Disney+.

Sky did not respond to questions astir what had caused the issue, oregon erstwhile it expected problems to beryllium resolved.