Some 911 calls sent to wrong dispatch centers in parts of Central Texas - KXAN.com

HAYS COUNTY, Texas (KXAN) – Depending connected wherever you are successful Central Texas, your 911 telephone could beryllium sent to the incorrect dispatch center.

These problems with exigency calls tin hap to radical who are adjacent a region line. It doesn’t hap often, but it happened doubly already to TyAnn Osborn.

One of the times was 2 years agone during a luncheon successful Dripping Springs.

“I was connected that side, and she was connected this broadside erstwhile she fainted. Her seat tipped backmost and she deed her head,” Osborn said.

Osborn sprung into enactment aft her person mislaid consciousness. She dialed 911 and said her telephone went to the Travis County dispatch. But that’s not wherever it was expected to go.

“They said, ‘Well, we deliberation you’re successful the incorrect county. You’ve been routed to the incorrect county,'” Osborn said.

She said it took 10 minutes for operators to determine wherever to transportation her call.

“It sounded similar determination was a batch of disorder due to the fact that I could perceive the relation I was speaking to talk with different radical trying to fig retired the county,” Osborn said.

Why does this happen?

The Capital Area Council of Governments (CAPCOG) oversees the 911 systems successful Central Texas. It said wireless calls deed the nearest compartment operation and that sends it to the assigned exigency work zone.

But if idiosyncratic is adjacent a region line, that telephone could beryllium sent to the incorrect zone.

CAPCOG said depending connected telephone volume, a transportation mostly takes seconds arsenic soon arsenic the dispatcher knows wherever to nonstop it.

Still, Osborn wonders volition much tally into this issue?

“Especially successful Dripping Springs, we person parts of the metropolis that are successful Travis County. How would you cognize wherever the region enactment is?” Osborn said.

CAPCOG said determination are progressive efforts to effort to forestall this contented from happening. For compartment telephone calls, it said carriers trial calls regular to marque definite they are routed to the close 911 dispatch center.