Spire expands customer assistance programs - KMOV4

ST. LOUIS (KMOV) – Spire is expanding 2 lawsuit assistance programs.

“We are focused connected the challenges ostentation creates for our customers,” said Scott Carter, Spire Missouri President. “In summation to fund billing and our vigor appraisal programs that we person successful spot to assistance each of our customers negociate their vigor use, we person a fig of backing programs disposable for customers who are struggling.”

One of the programs being expanded is the Payment Partner Program, which provides a monthly measure recognition and matches payments toward past owed amounts for individuals who qualify. Spire said they are expanding the eligibility for the programme truthful that customers with household incomes up to 300% of the national poorness level whitethorn qualify. Previously, the bounds was 200% to beryllium eligible.

The 2nd programme that volition beryllium expanded is the Critical Needs Program, which assists customers experiencing a aesculapian exigency and suspends imaginable disconnection of their work for up to 30 days. Spire said they volition supply fiscal enactment for the assistance web on with different utilities successful concern with the United Way. The programme is scheduled to motorboat successful March of 2023.

Spire has besides said that customers who suffice tin present beryllium eligible for an 18-month outgo plan. The program was past disposable to customers during the coronavirus pandemic.

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