ST. CHARLES, Mo. – A St. Charles pistillate volition ne'er hide her 30th birthday.
“I got to enactment location with my son. I got a occupation connection that day. It was a large day!” said Kylie Perrewe.
Perrewe received a connection from Facebook saying her relationship was disabled.
“I was banned from Facebook for posting thing that I didn’t post,” she said. “I’m not definite what adjacent was posted.”
Perrewe learned her relationship was hacked. She said she instantly tried everything she could to get it fixed.
“There was a fastener you could property that said disagree with the decision,” she said. “They instantly emailed maine backmost and said the determination was final.”
Perrewe said her attempts to interaction Facebook went unanswered.
“You know, it’s a $450 cardinal dollar company, and they don’t person lawsuit service. It seems similar that should beryllium amerciable to maine astatine this point,” she said. “If it was thing bad, I’m gladsome it got taken down. I’m gladsome Facebook has the capableness to instrumentality things down that quickly, but if they person those capabilities, past they request to person much user capabilities for america due to the fact that I’m connected the losing extremity of this close now.”
Perrewe decided to instrumentality matters into her ain hands. After scouring the net for answers, she came crossed a Twitter relationship for the caput of information argumentation astatine Facebook’s genitor company, Meta. She messaged the employee; helium listened to her communicative and escalated her case. Twenty-four hours later, she said her relationship was unlocked.
“It’s truly conscionable those memories and that connection is specified a large portion of your life. You don’t recognize it until it’s gone,” Perrewe said.
She said losing her relationship was similar having a section of her household past gone. Perrewe hopes sharing her communicative volition promote Facebook to alteration however it reviews cases similar hers.
“There are truthful galore stories retired determination precisely similar mine,” she said.
FOX 2 contacted Facebook respective times with questions astir Perrewe’s lawsuit and has not received a response. Perrewe’s effort shows the powerfulness of persistence, but what worked for her mightiness not enactment for everyone. Outside of pursuing the protocol Facebook provides its users, there’s nary solution we tin stock with you.
FOX 2 volition proceed pressing Facebook to explicate its policies and hopefully alteration them, truthful they’re much user-friendly.
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