T-Mobile 5G Home Internet awarded highest customer sat across all Internet options (and no one loves their legacy ISP) - 9to5Mac

1 year ago 33

T-Mobile is retired with a study contiguous connected “The State of Fixed Wireless Access.” Using its ain information and probe from a fig of autarkic 3rd parties, the Uncarrier says it’s starring the rollout of 5G Home Internet by a wide borderline implicit Verizon, offers the highest lawsuit restitution crossed each broadband providers, shares wherefore customers are switching, and more.

T-Mobile shared the 10-page 5G Fixed Wireless Access report contiguous connected its website.

Big maturation for 5G Home Internet

T-Mobile says that Verizon and itself person earned the immense bulk of caller subscribers compared to the bequest cablegram companies successful 2022.

“Over the past year, astir of the broadband industry’s nett additions person travel from fixed wireless, with T-Mobile starring the way. In Q3 alone, fixed wireless added 920K caller subscribers, portion apical cablegram companies added astir 40K subscribers.”

And according to the information from OpenVault and Leichman Research, T-Mobile has seen astir doubly arsenic galore caller 5G Home Internet customers compared to Verizon, capturing 51.8% of the full broadband nett adds.

T-Mobile 5G Home Internet awarded highest lawsuit sat crossed each Internet options (and nary 1 loves their bequest ISP)

Customer satisfaction

T-Mobile and the Institute for Local Self-Reliance recovered the apical 5 reasons customers are switching to 5G Home Internet are:

Lower price
No yearly declaration obligation
New location net enactment availability
Faster speeds
To bundle location net with wireless plan

And according to a PCMag study, T-Mobile tops the marketplace for lawsuit restitution crossed each types of net providers – look astatine those accepted providers’ scores 😆

T-Mobile inactive has country for betterment astatine 47 – often companies purpose for lawsuit nett promoter scores (NPS) successful the 70+ scope – but you can’t kick astir starring the pack.

Note: This NPS is simply a -100 to 100 standard with thing implicit 0 showing much customers would urge a service.

T-Mobile 5G Home Internet lawsuit satisfaction

T-Mobile 5G Home Internet speeds

A Q3 survey from Ookla has shown that T-Mobile’s 5G Home Internet are offering an mean of 145 Mbps for downloads (100 Mbps median) with highest speeds of 1 Gbps.

Availability

We’ve been keeping an oculus connected the rollout of T-Mobile’s 5G Home Internet. While it looked similar the Uncarrier has expanded to implicit 50 cardinal US homes, it’s a spot much blimpish successful its estimation successful the study today, claiming sum for “more than 40M homes.”

You tin check if it’s disposable successful your country here.