1 year ago
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Image source, Getty Images
Taylor Swift is heading to the UK adjacent twelvemonth connected a stadium tour
By Bonnie McLaren
BBC Newsbeat
Tickets for Taylor Swift's Eras Tour are the astir successful request successful the UK close now.
But for disabled fans trying to drawback a spot for shows astatine Wembley Stadium, it's been a tougher experience.
Accessibility places for the shows determination aren't sold by Ticketmaster, with radical needing to telephone the venue directly.
Complaints see being kept connected clasp for respective hours, with immoderate radical saying they were incapable to get tickets.
Wembley Stadium has told BBC Newsbeat that request for tickets has been "unprecedented" and that waiting times were longer than usual.
Saryna Glazebrook says she called implicit 200 times to get connected to the entree line.
The 22-year-old who has Ehlers Danlos syndrome, describes the acquisition arsenic "frustrating", and feels it shouldn't beryllium truthful hard for disabled fans to get tickets.
"I cognize getting tickets for this amusement and circuit is going to beryllium difficult, but having thousands of disabled radical and 1 telephone enactment conscionable puts astir 20 much hurdles successful beforehand of us.
"Especially due to the fact that I've bought accessible tickets online before," she adds.
Image source, Saryna Glazebrook
Image caption,Saryna Glazebrook yet got Taylor Swift tickets
Eventually, Saryna says she was told by different instrumentality to telephone Wembley's hospitality enactment and inquire to beryllium transferred - though she says not each fans were enactment through.
Saryna's information means she needs a summons for her companion.
"I request idiosyncratic with maine astatine each point, particularly erstwhile I permission the house," she says.
"Because alongside my carnal disabilities, I besides person tendencies of blacking out, forgetting wherever I americium and getting overwhelmed precise easily.
"It's truly adjuvant arsenic good being capable to beryllium successful a abstraction that doesn't necessitate a batch of stairs oregon a batch of walking to get there," she adds.
Image source, India
Image caption,India works arsenic a commissioning coordinator astatine the BBC but is besides a monolithic Swiftie
For 27-year-old India, who is the creator of the Swifties with Disabilities Network, it took 2 days of trying earlier she was capable to get tickets.
"I request accessibility requirements due to the fact that I person cerebral palsy oregon disablement from birth, truthful I conflict with balance," she says.
She besides tried to get tickets done Ticketmaster, but says she wouldn't person been capable to beryllium successful the seats they were selling.
"Without the disabled options I beauteous overmuch person nary options," adds India.
Ticketmaster are selling accessbility tickets for the shows successful Edinburgh and Cardiff.
Speaking earlier she got the tickets, India feels disappointed that disabled fans person had to bargain tickets implicit the telephone for Wembley.
"I conscionable consciousness truly disheartened due to the fact that I'm fortunate capable to person had a transportation with Taylor Swift implicit the years.
"She's been truly generous to maine arsenic a person. And I cognize she'd hatred this.
"She'd beryllium truly disheartened that disabled radical person fundamentally conscionable been excluded due to the fact that the telephone lines aren't adequate."
A Wembley Stadium spokesperson added: "For those customers incapable to hold connected the telephone we person a call-back strategy successful spot which tin beryllium accessed via our website."
English (US)