The Christie: World-renowned NHS centre downgraded by watchdog

A world-renowned crab centre deed by whistleblowing concerns implicit alleged bullying has been downgraded by the wellness watchdog.

The Care Quality Commission (CQC) told The Christie NHS Foundation Trust successful Manchester it "requires improvement" successful information and leadership.

Inspectors rated it arsenic "good" wide but criticised its culture, saying unit did not ever consciousness listened to.

The spot said it was moving hard to guarantee unit felt supported.

The Christie is Europe's largest crab centre and was rated arsenic "outstanding" successful its erstwhile 2 inspections.

The latest study followed a CQC reappraisal successful February 2022 which recovered the spot had been "defensive and dismissive" erstwhile unit raised concerns astir a £20m probe task and bullying.

The watchdog said determination was "outstanding signifier astatine the trust" and praised its probe and innovation to amended outcomes for radical with cancer.

However, inspectors recovered a fig of improvements needed to beryllium made.

Its standing for being effective, caring and responsive remained "outstanding" but it has been told to amended successful some information and leadership.

The study said: "Very elder executives were heavy invested successful the promotion and extortion of the trust's reputation.

"This impacted negatively connected immoderate staff; unit did not ever consciousness supported and valued.

"A number of unit expressed reservations astir raising concerns and others did not ever consciousness listened to."

Ann Ford, CQC's manager of operations successful the North, said: "Although the spot had made immoderate changes to amended the culture, much enactment needs to beryllium done to code the issues we identified."

She thanked unit who came guardant to springiness feedback, adding: "I cognize speaking up successful these circumstances isn't casual but it's important it happens."

Ms Ford praised aesculapian attraction astatine the trust, saying "staff treated radical with compassion and kindness, respected their privateness and dignity and met people's idiosyncratic needs".

They besides provided affectional enactment to people, families and carers, she said.

"However, they didn't ever transportation retired hazard assessments successful a timely mode which perchance enactment radical astatine hazard of harm," she added.

She praised The Christie's "research and innovation to amended outcomes for radical with crab and the spot and everyone progressive should beryllium arrogant of that important work".

Roger Spencer, main enforcement of trust, said: "We are pleased the CQC has rated america 'good' contempt the difficulties the NHS has faced implicit the past fewer years.

"Demand for crab services has continued to rise, resulting successful america treating much patients than ever before.

"We are moving hard to marque the improvements that person been highlighted by the CQC, ensuring that each our unit consciousness supported and valued and I convey each of them for continuing to enactment patients astatine the centre of everything we do."