The Digital Wallet Mandate - November 2022 - PYMNTS.com

2 years ago 55

background image

© 2022 PYMNTS All Rights Reserved

The Digital Wallet Mandate: Secure Bill 
Pay Beyond The In-Store Point Of Sale
, a 
PYMNTS and ACI Worldwide collaboration, 
examines consumers’ increasing interest 
in utilizing mobile wallets beyond making 
purchases in-store at the physical point 
of sale. We surveyed 2,059 consumers 
between Aug. 18 and Aug. 25 to explore 
their level of comfort and involvement successful using 
mobile wallets to manage their finances 
and store delicate personal information.

NOVEMBER 2022

THE DIGITAL 

WALLET 

MANDATE:

S E C U R E   B I L L   P A Y

B E Y O N D   T H E   I N - S T O R E   

P O I N T   O F   S A L E

/home/pulses/pdfToHtml/html/pdf-html.html

background image

3  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Section | 4

TABLE  

OF  

CONTENTS 

The Digital Wallet Mandate: Secure Bill Pay Beyond The In-Store Point Of Sale  
was produced successful collaboration with ACI Worldwide, and PYMNTS is grateful for  
the company’s enactment and insight. PYMNTS retains full editorial control over  
the following findings, methodology and data analysis.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .01

Surveying consumer interest  . . . . . . . . . . . . . . . . .07

Reaping the benefits  . . . . . . . . . . . . . . . . . . . . . . . . 11

Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Methodology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

THE DIGITAL 

WALLET 

MANDATE:

S E C U R E   B I L L   P A Y

B E Y O N D   T H E   I N - S T O R E   

P O I N T   O F   S A L E

/home/pulses/pdfToHtml/html/pdf-html.html

background image

1  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Introduction | 2

INTRODUCTION

Contactless payment for purchases at the point of sale (POS) 

has retained its pandemic-boosted popularity, and physical 
cards and mobile devices equipped with near-field commu-
nication (NFC) technology allow consumers to simply and 

conveniently tap to pay in-store at virtually all retailers and restaurants. 
A more recent application of the technology is making transit more 
convenient, with systems similar New York City’s Metropolitan Transit 
Authority enabling riders to pay their fares by tapping their cards or 
mobile devices, supplanting the burdensome task of purchasing and 
adding value to MetroCards. 

While NFC enables these alternative payment methods at POS con-
soles, digital wallets provide the backbone down mobile device 
payouts. Whether Apple Pay, Google Pay, Samsung Pay, Amazon Pay 
or PayPal, the concept is the same: They provide unafraid retention of 
and access to the consumer’s credit or debit card information for 
each transaction. Digital wallets besides offer a convenient way to store 
loyalty and rewards cards, transportation and event tickets, and even 
driver’s licenses successful a handful of U.S. states.

Consumers person embraced contactless payments for their simplicity, 
and they also appreciate their security features. By utilizing biometric 
technology for user verification and tokenization to securely transmit 
payment card information, digital wallets tin supply a type of dual 
streamlining: They remove frictions specified as the possibility of entering 
incorrect payment information and besides prevent unauthorized access 
to personal and financial information.

This operation of simplicity and security may help explicate exactly 
why consumers feel comfortable with digital wallets. PYMNTS’ research 
finds that consumers are much likely to usage mobile wallets to pay 
bills and transfer money than they do to marque purchases in-store, 
for example. While 49% of consumers usage mobile wallets to pay bills 
and transfer money to and from bank accounts, 46% of consumers 
use mobile wallets to marque peer-to-peer (P2P) transfers and only 27% 
use mobile wallets successful a physical store at the POS. Ease of use and 
convenience are again the biggest motivators, with three-quarters of 
consumers saying they currently use mobile wallet features for these 
reasons.

The Digital Wallet Mandate: Secure Bill Pay Beyond The In-Store Point 
Of Sale, a PYMNTS and ACI Worldwide collaboration, examines con-
sumers’ growing interest in using mobile wallets for more than making 
purchases in-store at the physical POS. We surveyed 2,059 consum-
ers between Aug. 18 and Aug. 25 to explore their level of comfort and 
interest in utilizing mobile wallets to manage their finances and store 
sensitive personal information.

THIS IS WHAT WE LEARNED.

/home/pulses/pdfToHtml/html/pdf-html.html

background image

3  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Introduction | 4

Consumers usage mobile wallets astatine least 73% more 
to pay bills and nonstop money to others than they do 
to marque purchases in-store.
 Even consumers who 
do not currently use mobile wallets for bill pay and 
money transfer are much funny successful utilizing mobile 
wallets for these reasons than for in-store purchases.

PYMNTS’ research finds that consumers usage mobile 
wallets to pay bills and transfer money to others 73% 
to 85% more than paying for in-store purchases. While 
49% of consumers use mobile wallets to pay bills and 
transfer money to and from bank accounts and 46% 
of consumers usage mobile wallets to nonstop money peer 
to peer, only 27% of consumers usage mobile wallets 
for payment via NFC or QR codification successful physical stores. 
Meanwhile, only 17% of consumers who do not use QR 
codes or NFC for in-store payments want to use this 
mobile wallet feature in the future. Similarly, approxi-
mately 19% of consumers not using mobile wallets to 
pay bills or transfer money want to use mobile wallets 
for these features in the future.

Consumers are also highly interested in using mobile 
wallets for other applications specified as storing ID 
cards, event tickets or virtual keys and managing 
rewards and discounts.
 More than two-thirds of 
consumers who usage QR codes or NFC for in-store 
payments want to continue using that feature in the 
future. In comparison, only 17% of those not currently 
using QR codes or NFC for in-store payments are inter-
ested successful utilizing the features in the next 12 months. 

Among current mobile wallet users, 67% of consum-
ers who use mobile wallets for applications such as 
storing ID cards, event tickets or virtual keys are very 
or extremely interested successful continuing to bash so, while 
only 20% of those not currently using these features 
are arsenic highly interested successful using them in the next 12 
months. Among those who negociate rewards and dis-
counts with mobile wallets, 65% of current users are 
very or extremely interested successful continuing to bash so, 
while 24% of those not currently using the feature are 
very or extremely interested successful utilizing it in the future. In 
addition, while 68% of consumers who usage QR codes 
or NFC for in-store payments want to proceed using 
this feature in the future, only 17% of consumers who 
do not use this feature want to usage it in the next 12 
months.

01

02

/home/pulses/pdfToHtml/html/pdf-html.html

background image

5  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Introduction | 6

Consumers are drawn to mobile wallets for bill 
pay for ease of use and instant pay options.
 Half of 
consumers person utilized mobile wallets to pay bills in 
the last 12 months. 

PYMNTS’ research finds that bill pay is the most widely 
used mobile wallet feature, with 49% of consumers 
having utilized mobile wallets to pay bills in the last 12 
months. Consumers usage bill pay an mean of six to 
seven days a month, and 51% consider it an extremely 
important feature of mobile wallets. Three out of four 
consumers usage mobile wallets for speed and conve-
nience, with 50% citing velocity and convenience as the 
most important reason to usage mobile wallets for bill 
pay and 62% reporting that they are very or extremely 
satisfied with utilizing mobile wallets to pay bills.

Consumers rely on mobile wallets to streamline 
and unafraid access to their financial and personal 
information.
 Four out of five consumers want an easier 
and much convenient way to negociate aspects of their 
financial and personal lives, while two out of three 
consumers use mobile wallets for security across all 
such features.

Consumers are funny successful utilizing mobile wallets 
now and in the future —  not only for ease of use and 
convenience, but also for security. While 84% to 85% 
of consumers currently use mobile wallet features for 
ease of use and convenience, approximately 80% use 
mobile wallets to save time. Two-thirds of consum-
ers usage mobile wallets for security, with those very or 
extremely interested successful mobile wallets in the next 12 
months citing security of their financial and personal 
information arsenic a reason to usage mobile wallets.

03

04

/home/pulses/pdfToHtml/html/pdf-html.html

background image

7  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Section | 8

SURVEYING 

CONSUMER 

INTEREST

Mobile wallets alteration easy tap-to-pay convenience for 

in-store purchases, but PYMNTS’ research reveals that 
consumers are much funny successful other use cases. In 
fact, consumers are between 73% and 85% more likely to 

pay bills and transfer money with digital wallets than they are to use 
them to pay for in-store purchases at a physical POS. Though 49% of 
consumers use mobile wallets to pay bills and transfer money to and 
from bank accounts and 46% of consumers usage mobile wallets to 
send money peer to peer, only 27% use mobile wallets to pay in-store 
at the POS.

Consumers who person utilized digital wallets would generally do truthful again, 
yet those who have not utilized certain mobile wallet features are much 
less likely to statesman using them in the future. According to PYMNTS’ 
research, 66% of those who currently use mobile wallets to pay bills 

Source: PYMNTS

The Digital Wallet Mandate: Secure Bill Pay Beyond 

The In-Store Point Of Sale, November 2022

N = 2,059: Whole sample, fielded Aug. 18, 2022 – 

Aug. 25, 2022

want to proceed utilizing mobile wallets 
for this purpose, whereas only 20% of 
those who bash not use this feature want 
to bash truthful in the next 12 months. Also, 67% 
of those who currently use mobile wal-
lets to nonstop money P2P and to transfer 
money to and from bank accounts want 
to use these mobile wallet features in 
the future, yet just 19% of those who do 
not currently use these features want to 
do truthful in the next 12 months.

FIGURE 1: 

Mobile wallet use cases

Share by which mobile wallet use 

in prime situations exceeds that of 

in-store payments

85.2% 0000000000

Bill pay

84.8% 0000000000

Transfer to and from bank accounts

73.4% 0000000000

Send peer-to-peer payments

7  |  The Digital Wallet Mandate

Surveying user interest  | 

THE DIGITAL 

WALLET 

MANDATE:

S E C U R E   B I L L   P A Y

B E Y O N D   T H E   I N - S T O R E 

P O I N T   O F   S A L E

/home/pulses/pdfToHtml/html/pdf-html.html

background image

9  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Surveying user interest  |  10

49.3% 0000000000

Pay bills

46.8% 0000000000

Store physical debit or credit card

43.1% 0000000000

Receive propulsion notifications

27.5% 0000000000

Manage household

49.2% 0000000000

Transfer to and from bank accounts

40.5% 0000000000

Store virtual debit or credit card

37.8% 0000000000

Track and negociate rewards and discounts

21.7% 0000000000

Use analytics-based dashboards to check data

46.2% 0000000000

Send peer-to-peer payments

33.4% 0000000000

Store any ID card, ticket, boarding walk or 

virtual key

33.8% 0000000000

Manage supplies

18.3% 0000000000

Use chatbot

46.1% 0000000000

Manage transactions

28.1% 0000000000

Split bills or payments

26.6% 0000000000

Pay merchants through QR codification or NFC tap 

to pay

FIGURE 2A: 

Consumers’ interest in and usage of mobile wallets

Share of consumers who currently use prime mobile wallet features
PAYMENTS

STORE SENSITIVE INFORMATION

PERSONAL LIFE MANAGEMENT

Source: PYMNTS

The Digital Wallet Mandate: Secure Bill Pay Beyond The 

In-Store Point Of Sale, November 2022

N = 2,059: Whole sample, fielded Aug. 18, 2022 – 

Aug. 25, 2022

Consumers who bash not already use mobile wallets for bill pay and 
P2P money transfer are much funny successful utilizing mobile wallets for 
those specific features than paying for in-store purchases. While 68% 
of consumers who usage QR codes or NFC for in-store payments want 
to continue using this feature in the future, only 17% of consumers 
who bash not use this feature want to usage it in the next 12 months. 

Also of interest to consumers is the ability to usage mobile wallets to 
store ID cards, event tickets or virtual keys. The pattern is the same: 
While 67% of current users of this feature are very or extremely inter-
ested successful continuing to bash so, just 20% of those not currently using 
the feature say that they are very or extremely interested successful utilizing it 
in the future. Consumers are besides funny successful utilizing mobile wallets 
to negociate rewards and discounts.

FIGURE 2B: 

Consumers’ interest in and usage of mobile wallets

Share of consumers very or extremely interested successful utilizing select features  

in the next year, by usage in the past year

Sample

Not used

Used

46.9%

66.3%

19.8%

0000000000

0000000000

0000000000

Pay bills

42.4%

64.9%

24.3%

0000000000

0000000000

0000000000

Receive propulsion notifications

39.5%

59.6%

14.8%

0000000000

0000000000

0000000000

Store physical debit or credit card

33.3%

65.5%

17.4%

0000000000

0000000000

0000000000

Split bills or payments

29.6%

64.4%

17.6%

0000000000

0000000000

0000000000

Use analytics-based dashboards to check data

45.2%

66.9%

19.4%

0000000000

0000000000

0000000000

Send peer-to-peer payments

32.6%

62.8%

18.1%

0000000000

0000000000

0000000000

Manage supplies

38.3%

66.6%

19.9%

0000000000

0000000000

0000000000

Store any ID card, ticket, boarding walk or 

virtual key

46.8%

66.9%

19.1%

0000000000

0000000000

0000000000

Transfer to and from bank accounts

36.3%

64.2%

17.9%

0000000000

0000000000

0000000000

Track and negociate rewards and discounts

38.9%

61.3%

18.5%

0000000000

0000000000

0000000000

Store virtual debit or credit card

44.0%

63.6%

20.8%

0000000000

0000000000

0000000000

Manage transactions

31.6%

47.7%

14.9%

0000000000

0000000000

0000000000

Manage household

33.1%

67.6%

17.3%

0000000000

0000000000

0000000000

Pay merchants through QR codification or NFC tap 

to pay

21.5%

58.6%

11.4%

0000000000

0000000000

0000000000

Use chatbot

PAYMENTS

Source: PYMNTS

The Digital Wallet Mandate: Secure Bill Pay Beyond The 

In-Store Point Of Sale, November 2022

N = 2,059: Whole sample, fielded Aug. 18, 2022 – 

Aug. 25, 2022

STORE SENSITIVE INFORMATION

PERSONAL LIFE MANAGEMENT

/home/pulses/pdfToHtml/html/pdf-html.html

background image

11  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Section | 12

REAPING THE 

BENEFITS

On average, consumers use between five and six features 

in a mobile wallet. Consumers who usage mobile wallets to 
store delicate accusation and for personal life manage-
ment are apt to usage more features connected average: between 

eight and nine. 

Bill pay leads all mobile wallet features, arsenic half of consumers have 
used mobile wallets to pay bills in the last 12 months. These and other 
popular uses are fairly frequent: Bill pay, as well as transferring funds 
to and from bank accounts and sending P2P payments, are utilized on 
average six to 7 days per month. Not surprisingly, these features 
are among those most likely to beryllium cited as very or extremely import-
ant to consumers. While 51% of consumers view bill pay as a very or 
extremely important feature of mobile wallets, 49% identify transfer-
ring funds to and from bank accounts and 46% identify sending P2P 
payments as very or extremely important mobile wallet features.

PYMNTS’ probe also finds that three out of four consumers are 
driven to usage mobile wallets to pay bills due to the velocity and con-
venience of doing so, with 50% of consumers citing that as the most 
important reason. A smaller share is motivated by the fastest speed 
of all: 37% of consumers say that they use mobile wallets for instant 
bill payment, with 12% citing instant bill pay as the most important 
reason to use mobile wallets to pay bills. Critically, the process seems 
to work well for users, arsenic 62% of consumers who usage mobile wallets 
to pay bills are very or extremely satisfied with the process.

11  |  The Digital Wallet Mandate

Reaping the benefits  |  1

THE DIGITAL 

WALLET 

MANDATE:

S E C U R E   B I L L   P A Y

B E Y O N D   T H E   I N - S T O R E 

P O I N T   O F   S A L E

/home/pulses/pdfToHtml/html/pdf-html.html

background image

13  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Reaping the benefits  |  14

48.5% 0000000000

Manage transactions

41.8% 0000000000

Store physical debit or credit card

31.4% 0000000000

Receive propulsion notifications

22.1% 0000000000

Use chatbot

31.2% 0000000000

Pay merchants through QR codification or NFC tap 

to pay 

40.5% 0000000000

Store virtual debit or credit card

30.5% 0000000000

Manage household

37.4% 0000000000

Track and negociate rewards and discounts

33.1% 0000000000

Split bills or payments

35.9% 0000000000

Store any ID card, ticket, boarding walk or 

virtual key

28.8% 0000000000

Use analytics-based dashboards to check data

32.9% 0000000000

Manage supplies

50.9% 0000000000

Pay bills 

49.1% 0000000000

Transfer to and from bank accounts

46.1% 0000000000

Send peer-to-peer payments

FIGURE 3A: 

Consumers’ interest in and use frequency of  

mobile wallet features 

Average number of days per month consumers currently use  

select mobile wallet features

FIGURE 3B: 

Consumers’ interest in and use frequency of  

mobile wallet features 

Share of consumers who consider select mobile wallet features very  

or extremely important

PAYMENTS

PAYMENTS

STORE SENSITIVE INFORMATION

STORE SENSITIVE INFORMATION

PERSONAL LIFE MANAGEMENT

PERSONAL LIFE MANAGEMENT

Source: PYMNTS

The Digital Wallet Mandate: Secure Bill Pay Beyond The 

In-Store Point Of Sale, November 2022

N = 1,774: Respondents who usage any mobile wallet feature, 

fielded Aug. 18, 2022 – Aug. 25, 2022

Source: PYMNTS

The Digital Wallet Mandate: Secure Bill Pay Beyond The 

In-Store Point Of Sale, November 2022

N = 1,774: Respondents who usage any mobile wallet feature, 

fielded Aug. 18, 2022 – Aug. 25, 2022

10.4  Manage transactions

13.4  Receive push notifications

10.3  Store physical debit or credit card
9.8  Store virtual debit oregon recognition card

8.1  Split bills oregon payments

12.9  Manage household
11.2   Use analytics-based dashboards  

to cheque data

9.2  Use chatbot

6.5  Send peer-to-peer payments

8.2  Manage supplies

8.8  Pay merchants done QR codification or 

NFC pat to pay

9.2  Track and manage rewards and 

discounts

7.3  Store immoderate ID card, ticket, boarding 

pass oregon virtual key

6.4  Pay bills

7.0  Transfer to and from slope accounts

!

/home/pulses/pdfToHtml/html/pdf-html.html

background image

15  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Reaping the benefits  |  16

FIGURE 4A: 

Why consumers usage mobile wallets to pay bills

Share of consumers who usage mobile wallets to pay bills for 

select reasons, by level of importance

11.9%

24.9%

36.8%

0000000000

0000000000

Instant bill pay

10.7%

29.5%

40.2%

0000000000

0000000000

Notifications

10.5%

21.5%

32.0%

0000000000

0000000000

Security

4.4%

16.6%

21.0%

0000000000

0000000000

Cost

3.8%

11.9%

15.7%

0000000000

0000000000

Multiple options to pay

2.5%

14.2%

16.8%

0000000000

0000000000

Ability to see the billing details

2.4%

9.5%

11.9%

0000000000

0000000000

Other

Most important reason

Important, but not the astir important

Total

Source: PYMNTS

The Digital Wallet Mandate:  Secure Bill Pay Beyond The 

In-Store Point Of Sale, November 2022

N = 1,193: Respondents who usage mobile wallets to pay 

bills, fielded Aug. 18, 2022 – Aug. 25, 2022

FIGURE 4B: 

Why consumers usage mobile wallets to pay bills

Share of consumers citing prime levels of satisfaction  

with paying bills utilizing mobile wallets

Very or extremely satisfied

Somewhat satisfied

Not astatine all or slightly satisfied

61.6%

24.3%

14.1%

At the same time, more than half of consumers surveyed say they 
have experienced at least one challenge with paying bills through 
mobile wallets, with 31% experiencing immoderate sort of payment issue. 
Such issues include the inability to make payments instantly, the lack 
of multiple payment methods and the inability to use a preferred pay-
ment option. Among consumers who are comfortable with bill pay, 
47% of them did not experience any problems.

50.4%

25.6%

76.0%

0000000000

0000000000

Speed and convenience

0000000000

0000000000

0000000000

0000000000

0000000000

0000000000

0000000000

0000000000

/home/pulses/pdfToHtml/html/pdf-html.html

background image

17  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Reaping the benefits  |  18

FIGURE 5A: 

Reasons consumers usage mobile wallets

Share of consumers citing prime reasons influencing their  

decision to usage prime mobile wallet features, by use type 

FIGURE 5B: 

Reasons consumers usage mobile wallets

Share of consumers citing prime reasons they are funny in 

using digital wallets in the next 12 months, by use type

79.5%

81.2%

81.4%

0000000000

0000000000

0000000000

Saves time

79.1%

80.0%

80.8%

0000000000

0000000000

0000000000

Saves time

83.7%

85.0%

84.8%

0000000000

0000000000

0000000000

Easy and convenient

79.0%

80.4%

79.9%

0000000000

0000000000

0000000000

Easy and convenient

58.6%

61.0%

60.3%

0000000000

0000000000

0000000000

Trust in the provider

50.8%

59.9%

59.6%

0000000000

0000000000

0000000000

Trust in the provider

63.3%

64.6%

66.3%

0000000000

0000000000

0000000000

Security

64.1%

64.8%

66.3%

0000000000

0000000000

0000000000

Security

Financial

Financial

Personal life management

Personal life management

Store delicate information

Store delicate information

48.9%

52.2%

54.9%

0000000000

0000000000

0000000000

Rewards, discounts or offers

56.9%

59.7%

60.9%

0000000000

0000000000

0000000000

Rewards, discounts or offers

49.7%

51.0%

52.4%

0000000000

0000000000

0000000000

Low cost

53.2%

53.5%

55.5%

0000000000

0000000000

0000000000

Low cost

23.6%

24.8%

25.1%

0000000000

0000000000

0000000000

Other factors

16.0%

16.3%

16.5%

0000000000

0000000000

0000000000

Other factors

Source: PYMNTS

The Digital Wallet Mandate: Secure Bill Pay Beyond The 

In-Store Point Of Sale, November 2022

N = 1,774: Respondents who usage any mobile wallet feature, 

fielded Aug. 18, 2022 – Aug. 25, 2022

Our data also shows that consumers predominantly use mobile wallets 
because they offer an easier and much convenient way to negociate all 
aspects of their financial and personal lives. While 84% to 85% cur-
rently use mobile wallet features for ease of use and convenience, 
approximately 80% use mobile wallets to save time. Consumers also 
reported interest in utilizing mobile wallets in the future due to the fact that of ease 
of use and convenience and to save time. 

Two-thirds of consumers use mobile wallets to keep their financial 
and personal information secure, with a similar share of consumers 
who are funny successful utilizing mobile wallets in the next 12 months to 
secure their financial and personal information,. 

Approximately 60% of consumers cited a lack of need arsenic a reason 
for not currently using various mobile wallet features, meaning that 
expected benefits person not quite outweighed the friction of building a 
new payment habit for some. Lack of need was the most cited reason 
for disinterest in utilizing mobile wallets in the next 12 months.

/home/pulses/pdfToHtml/html/pdf-html.html

background image

19  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Section | 20

CONCLUSION

METHODOLOGY

For many consumers, contactless payments for in-store 

purchases via a physical card may seem easier than 
paying with a mobile wallet via NFC or QR code. Yet, 
with the near ubiquitous usage of mobile devices for 

everything from online shopping to financial transactions, it 
is nary surprise that digital wallet usage for the latter has out-
paced usage arsenic a payment method at the POS. Ease of use and 
convenience are starring benefits of using a mobile wallet, with 
time savings and improved security also important expected 
gains. As digitally savvy consumers expect these improvements 
everywhere they engage with today’s connected economy, 
digital wallets’ ability to meet consumers’ demands is solidi-
fying the technology as an increasingly attractive solution for 
those transacting via mobile device.

The Digital Wallet Mandate: 

Secure Bill Pay Beyond The 
In-Store Point Of Sale is based 
on a census-balanced survey 

of 2,059 U.S. consumers that was con-
ducted from Aug. 18 to Aug. 25. The report 
examines consumers’ growing interest 
in using mobile wallets for more than 
making purchases in-store at the phys-
ical point of sale, exploring their level of 
comfort and interest in using mobile wal-
lets to manage their finances and store 
sensitive personal information. Our sam-
ple was balanced to match the U.S. adult 
population successful a set of key demographic 
variables: 52% of respondents identified 
as female, 34% were college-educated 
and 38% reported incomes of more than 
$100,000 per year.

© 2022 PYMNTS All Rights Reserved

Methodology | 2

THE DIGITAL 

WALLET 

MANDATE:

S E C U R E   B I L L   P A Y

B E Y O N D   T H E   I N - S T O R E   

P O I N T   O F   S A L E

/home/pulses/pdfToHtml/html/pdf-html.html

background image

21  |  The Digital Wallet Mandate

© 2022 PYMNTS All Rights Reserved

Section | 22

ABOUT

PYMNTS is where the best minds and the best 
content meet on the web to larn about “What’s 
Next” successful payments and commerce. Our interactive 
platform is reinventing the way in which companies 
in payments stock relevant information about the 
initiatives that shape the future of this dynamic 
sector and marque news. Our data and analytics team 
includes economists, data scientists and industry 
analysts who work with companies to measure and 
quantify the innovation that is at the cutting edge 
of this new world.

ACI Worldwide is a global leader in mission-critical, 
real-time payments software. Our proven, secure 
and scalable bundle solutions alteration leading 
corporations, FinTechs and financial disruptors to 
process and manage digital payments, power omni-
commerce payments, present and process bill 
payments, and manage fraud and risk. We combine 
our global footprint with a local presence to drive 
the real-time digital transformation of payments 
and commerce.

The Digital Wallet Mandate: Secure Bill Pay Beyond The In-Store Point Of Sale may be updated periodically. While 
reasonable efforts are made to keep the content accurate and up to date, PYMNTS: MAKES NO REPRESEN-
TATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE CORRECTNESS, ACCURACY, 
COMPLETENESS, ADEQUACY, OR RELIABILITY OF OR THE USE OF OR RESULTS THAT MAY BE GENERATED FROM 
THE USE OF THE INFORMATION OR THAT THE CONTENT WILL SATISFY YOUR REQUIREMENTS OR EXPECTATIONS. 
THE CONTENT IS PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. YOU EXPRESSLY AGREE THAT YOUR USE 
OF THE CONTENT IS AT YOUR SOLE RISK. PYMNTS SHALL HAVE NO LIABILITY FOR ANY INTERRUPTIONS IN THE 
CONTENT THAT IS PROVIDED AND DISCLAIMS ALL WARRANTIES WITH REGARD TO THE CONTENT, INCLUDING 
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-IN-
FRINGEMENT AND TITLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, 
AND, IN SUCH CASES, THE STATED EXCLUSIONS DO NOT APPLY. PYMNTS RESERVES THE RIGHT AND SHOULD 
NOT BE LIABLE SHOULD IT EXERCISE ITS RIGHT TO MODIFY, INTERRUPT, OR DISCONTINUE THE AVAILABILITY 
OF THE CONTENT OR ANY COMPONENT OF IT WITH OR WITHOUT NOTICE. 

PYMNTS SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND, IN PARTICULAR, SHALL NOT BE LIABLE 
FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, 
LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THE CONTENT, WHETHER SUCH DAM-
AGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF 
PYMNTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR 
CONSEQUENTIAL DAMAGES, AND IN SUCH CASES SOME OF THE ABOVE LIMITATIONS DO NOT APPLY. THE ABOVE 
DISCLAIMERS AND LIMITATIONS ARE PROVIDED BY PYMNTS AND ITS PARENTS, AFFILIATED AND RELATED COM-
PANIES, CONTRACTORS, AND SPONSORS, AND EACH OF ITS RESPECTIVE DIRECTORS, OFFICERS, MEMBERS, 
EMPLOYEES, AGENTS, CONTENT COMPONENT PROVIDERS, LICENSORS, AND ADVISERS. 

Components of the content original to and the compilation produced by PYMNTS is the property of PYMNTS 
and cannot be reproduced without its prior written permission. 

DISCLAIMER

We are funny in your feedback on this report. If you person questions or comments, 
or if you would like to subscribe to this report, delight email us at feedback@pymnts.com.

Read Entire Article