[Update: Telus down] Rogers and Fido network/internet down? Outage is known issue - PiunikaWeb

This communicative is being continuously updated…

Original communicative (from April 19, 2021) follows:

Just successful lawsuit you’re trying to get your caput astir wherefore rogers and Fido aren’t moving for you, find solace successful the information that you aren’t the lone 1 facing issues lately.

A speedy look astatine the micro-blogging tract Twitter conveys determination are galore others affected by the aforesaid issue. For a speedy glance, here’s however immoderate of the complainants connection the problem:

Fido / rogers web down
source

Pretty definite Rogers & Fido are down
source

Down detector – a fashionable work that gives accusation astir unrecorded outages – besides conveys that some Rogers and Fido are so going done a glitch successful immoderate regions.

Any authoritative connection connected the matter? Yes. Both Rogers and Fido enactment has acknowledged the occupation connected Twitter. Here’s what Rogers enactment says:

Thank you for reaching out! We’re alert that immoderate customers are experiencing connectivity issues; however, we request to look astatine the relationship to guarantee it’s portion of the known contented and not an isolated incident.

Here’s what Fido Solutions has to say:

We’re alert of an outage affecting immoderate of our customers, we’re moving connected it and we’ll marque definite to get this resolved arsenic soon arsenic possible, convey you for the heads up!

Rest assured, we’re keeping a continuous tab connected each related developments, and volition update this leafage with applicable info arsenic and erstwhile we travel crossed any. So successful lawsuit you’re encountering the occupation discussed here, enactment hooked for updates.

Update 1 (April 19)

Rogers enactment has fixed a presumption update connected the matter, and here’s what they’ve shared:

Some wireless customers are experiencing an intermittent work interruption for wireless dependable and information services. Our squad is moving rapidly to reconstruct services arsenic soon arsenic possible. We apologize for the inconvenience and volition proceed to supply regular updates.

Fido has besides shared thing similar.

Update 2 (April 20)

Rogers has updated that the services are backmost up for the bulk of users, however, immoderate with carriers are inactive taking time.

Wireless calls, SMS and information services are present restored for the immense bulk of our customers. A tiny fig of services with different carriers are continuing to travel backmost online. We sincerely apologize for the inconvenience this outage has caused and convey you for your patience.

Fido has nevertheless confirmed portion the web contented has been resolved.

we were experiencing intermittent interruptions, however, our web has been restored. We admit your patience passim the delay.

Update 3 (July 8, 2022)

02:40 p.m. (IST): Many users with net connections from Rogers person taken to Twitter to study that they are facing issues with the work arsenic it’s down and not working.

Rogers net is down state wide & Rogers has nary outage representation to spot it, ugh! (Source)

So each implicit Canada Rogers conscionable went down, truthful nary net til it’s fixed…guess it’s clip to slumber 😅 (Source)

05:46 p.m. (IST): It appears that the outage was much than conscionable an contented with Internet connectivity from Rogers. The outage was affecting cellular connectivity arsenic well.

Matter of fact, users with different carries specified arsenic Bell, Telus, Chatr were besides facing problems but not to the grade arsenic those with Rogers connections.

A report from CBC besides highlighted a tweet from the Toronto Police Service wherever they claimed that they are moving to resoluteness the issues radical were facing portion trying to link to 911.

Rogers is yet to marque immoderate nationalist connection regarding the wide outage.

06:55 p.m. (IST): Rogers enactment connected Twitter has acknowledged the outage with their work and they are moving to resoluteness it. Here’s the afloat statement.

We cognize however important it is for our customers to enactment connected. We are alert of issues presently affecting our networks and our teams are afloat engaged to resoluteness the contented arsenic soon arsenic possible. We volition proceed to support you updated arsenic we person much accusation to share. (Source)

Update 4 (July 10, 20222)

05:01 p.m. (IST): The carrier’s President and CEO — Tony Staffieri — made a statement regarding the incidental that resulted successful Rogers web to wholly spell offline successful Canada for each users.

Apparently, the outage was a nonstop effect of a botched attraction update which caused a strategy nonaccomplishment successful the carrier’s halfway network, which caused immoderate of our routers to malfunction aboriginal Friday morning.

While the connection from Tony Staffieri mentions that the work has astir been restored for astir users, respective individuals person taken to Twitter to report that the web is inactive down successful areas specified arsenic Mississauga and Oshawa.

It’s unclear however overmuch longer the outage volition proceed to impact users who for whom the web inactive hasn’t been restored. That said, we’ll support way of the concern and volition station an update if and erstwhile determination are immoderate further developments.

Update 5 (July 11, 2022)

09: 37 americium (IST): Rogers enactment connected Twitter has confirmed that they person restored the work for bulk of users. However, determination are inactive immoderate users facing issues.

Moreover, they are moving to resoluteness the remaining issues and afloat reconstruct the service. Here’s the afloat statement:

(Source)

Update 6 (November 11, 2022)

01:02 p.m. (IST): According to aggregate reports connected Twitter and Downdetector, Telus is presently down oregon not moving for many.

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