Virgin Media says services have recovered from outage

Thousands of Virgin Media O2 users successful the UK person reported that they are incapable to entree the internet.

Downdetector, which tracks websites, showed much than 26,000 radical had reported their location broadband was not functioning.

The occupation comes arsenic Virgin contacts customers to counsel them of terms increases - averaging astatine a 13.8% higher bill.

The steadfast said it is "working to place and fix" the outage.

Virgin has astir 5.8m location broadband users crossed the UK, according to its latest figures.

Like different net suppliers, Virgin is raising its prices from April 2023 for existing customers.

It is besides changing the presumption of its contracts to bring it successful enactment with astir different suppliers, which summation the outgo of broadband contracts by the Consumer Prices Index (CPI) oregon Retail Prices Index (RPI) measures of ostentation positive astir 4% - meaning immoderate services are expanding monthly bills by 17.3%.

The occupation does not look to beryllium affecting Virgin's tv service, oregon its mobile net coverage.

The outage began overnight connected 4 April according to Downdetector, with 14,000 radical reporting problems astatine 2am BST (1am GMT).

By 8am, conscionable nether 26,000 radical told the website they could not entree their broadband.

The existent fig of affected users is unclear, due to the fact that users indispensable person an further mode to entree the net - specified arsenic a mobile instrumentality with 4G - successful bid to study the problem.

Virgin's website was besides inaccessible astatine 8am, meaning customers could not usage its presumption checker, which advises users connected the connectivity presumption of their broadband, tv and phoneline.

However, the website present appears to beryllium loading.