Virtual reality training for staff improves Veteran experience - VA News - Veterans Affairs (.gov)

Birmingham VA is streamlining the mode of the aboriginal with virtual world grooming for employees. As a portion of VA’s committedness to improving diligent experience, Birmingham VA was chosen arsenic the archetypal aviator tract for virtual world (VR) grooming circumstantial to the infirmary discharge process.

This VR exertion was created by the Office of Healthcare Innovation and Learning and the Veterans Experience Office arsenic a grooming acquisition for VA staff. The VR grooming takes employees done a Veteran’s travel during the infirmary discharge process to supply penetration into the diligent perspective. The extremity is to make and grow worker accomplishment sets by gathering empathy and compassion to conscionable the Veteran’s needs.

The patient’s perspective

“This has helped maine to recognize the patients’ position,” said Brittany Hinton, adjunct caregiver manager. “Taking myself retired of the nurses’ relation successful the discharging process and putting myself successful the patients’ shoes helps [me] to recognize what they whitethorn beryllium going done during that process.”

The infirmary discharge process tin overwhelm galore Veterans. Clinical teams indispensable recognize however to navigate those important moments to summation diligent satisfaction.

“Bringing this benignant of grooming present is revolutionary,” said Dr. Cynthia Cleveland, subordinate manager of Patient Care Services. “Education for our unit is incredibly important. Virtual world tin heighten grooming effectiveness and amended the patient-provider narration for optimal wellness outcomes.”

With a absorption connected Veteran-centric care, Birmingham VA strives to make a affirmative situation for Veterans and embraces caller ways to personalize care.

We’re not playing games

“I person a virtual world strategy astatine home, but I didn’t cognize to what extent, extracurricular of gaming, it could assistance maine successful my assemblage and physique my nonrecreational basal connected taking attraction of Veterans,” said Hinton. “I’m gladsome we are utilizing modern exertion to amended heighten the prime of attraction we springiness our Veterans.”

In 2022, Birmingham VA was ranked #1 successful the portion for Care Transition and received a 4-star diligent acquisition standing from Medicare’s 2022 Hospital Consumer Assessment of Healthcare Providers and Systems diligent survey report.

These accomplishments are grounds that Birmingham VA unit are dedicated to emphasizing the Veteran acquisition and are continuously learning however to amended Veteran care.