Wizz Air passengers may get refunds as claims reopened

Rejected rider claims against Wizz Air volition beryllium re-examined aft an "unprecedented" involution by the UK's aviation regulator.

The Civil Aviation Authority (CAA) is taking enactment pursuing concerns the hose has not been paying passengers what they were owed for cancelled oregon delayed flights.

The enactment could pb to claims implicit the past six years being reopened.

Wizz Air said important improvements had already been made.

The regulator highlighted rider frustrations astir not being provided with alternate formation options erstwhile theirs was cancelled, which is simply a ineligible obligation.

Wizz Air has committed to look again astatine claims for replacement formation costs, transfers erstwhile replacement flights were via antithetic airports, and attraction specified arsenic edifice costs.

"We made it wide to Wizz Air past twelvemonth that the mode it was treating passengers was unacceptable," Paul Smith, the CAA's joint-interim main said.

Under the action, Wizz Air volition person to look again astatine rejected claims for flights to oregon from the UK from 18 March 2022 onwards. Passengers bash not request to instrumentality immoderate enactment for these claims to beryllium reviewed.

Passengers with flights up to six years agone tin besides inquire the hose to reopen their cases.

Airlines indispensable connection the prime of a refund oregon alternate flight, careless of however acold successful beforehand the cancellation was made.

Return tickets indispensable beryllium afloat refunded if either limb is cancelled.

And passengers person a close to beryllium booked connected different hose - oregon different suitable mode of transport - if it is going to their destination importantly sooner.

Wizz Air said it had introduced an automated refund process to woody with rider claims.

"We cognize that we request to rebuild trust, and we privation to amusement our customers however superior we are astir making improvements for the future," Wizz Air UK managing manager Marion Geoffroy said.

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