World Cup ticketing chaos as fans face issues

Thousands of supporters, including England and United States fans, faced chaos astatine the World Cup successful Qatar connected Monday arsenic the FIFA app crashed, meaning they were incapable to entree their tickets.

An organiser of an American instrumentality radical confirmed to ESPN that tickets connected the FIFA ticketing app, which fans planned to usage to participate the stadium, "disappeared" from accounts, and besides near fans incapable to transportation tickets to individuals with whom they planned to be the U.S. men's nationalist team's lucifer against Wales, acceptable to footwear disconnected astatine 10 p.m. section time.

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Fans encountering problems were instructed to spell to the Doha Exhibition & Convention Center successful the West Bay conception of Doha. A enactment of astir 500 fans was seen extracurricular the building, with fans progressively disquieted that they would beryllium incapable to be the match.

At England against Iran, immoderate users reported that tickets had disappeared disconnected the exertion altogether, portion others were sent to either stadium-specific assistance centres oregon the Doha Exhibition and Convention Centre successful West Bay to resoluteness assorted problems which included being incapable to login altogether.

Sources told ESPN that FIFA are alert of the issues and moving to resoluteness them. England kicked disconnected against Iran astatine 4 p.m. section clip with hundreds of fans inactive trying to summation entree to the crushed arsenic the players walked retired astatine the Khalifa International Stadium.

Further delays extracurricular the stadium were caused by what immoderate England fans described arsenic "excessively strict" information measures.

The USMNT squad play Wales astatine 10 p.m. section time, and immoderate supporters person been told to caput to West Bay, wherever they volition person a printed ticket.

FIFA said successful a statement: "Some spectators are presently experiencing an contented with accessing their tickets via the FIFA ticketing app. FIFA is moving connected solving the issue. In the meantime, fans who are not capable to entree their mobile tickets should cheque the email accounts they utilized to registry with the ticketing app for further instructions."

"In lawsuit fans cannot entree their email accounts, the stadium's Ticket Resolution Point volition beryllium capable to support. We convey fans for their knowing arsenic we enactment to hole the contented arsenic soon arsenic possible."